Customer Support Agent

🕒 Março 17

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Sozoroad

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2017

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Sozoroad é uma empresa de consultoria em transformação digital que ajuda organizações a transformar lacunas operacionais em estruturas escaláveis, alinhando estratégia, processos e tecnologia. Ela oferece serviços de consultoria e implementação, incluindo adoção e migração para a nuvem, otimização da experiência do cliente, avaliações e treinamentos em cibersegurança, e transformação tecnológica para prefeituras, municípios locais, equipes governamentais e pequenas empresas. A Sozoroad segue um processo de descoberta, planejamento e lançamento e oferece consultorias para ajudar os clientes a modernizar operações e melhorar a eficiência.

Descrição

• Handle customer inquiries via email and live chat in a timely and professional manner. • Respond to inquiries, requests, and concerns with clarity and empathy. • Troubleshoot and resolve basic issues, escalating complex cases when necessary. • Maintain accurate documentation of interactions in CRM or ticketing systems. • Manage multiple conversations while maintaining quality and response standards. • Follow client-specific SOPs, workflows, and communication guidelines. • Collaborate with internal teams to ensure timely resolution of customer concerns. • Uphold service quality, response time, and customer satisfaction expectations.

🎯 Requisitos

• Excellent written English skills, including grammar, clarity, and professional tone. • Strong typing speed and ability to multitask across multiple email and chat conversations. • Proven experience in customer support, preferably in an e-commerce or non-voice role. • Familiarity with e-commerce platforms such as Shopify is preferred but not required. • Experience using helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is an advantage. • Customer-first mindset with strong empathy and problem ownership. • Ability to follow policies and SOPs while maintaining a positive customer experience. • Strong attention to detail and accurate documentation skills. • Reliable attendance and commitment to a full-time schedule. • Previous BPO or Virtual Assistance experience is a plus, but not mandatory. • A bachelor's degree in Business Administration, Business Management, or a related field is not required, but preferred. Equivalent experience will also be considered. • Adaptability to work within Eastern Standard Time (EST) for efficient collaboration, if you were to support Sozoroad directly. • Willingness to work flexible hours and adapt to team needs, if you were to be deployed elsewhere.

🏖️ Benefícios

• Competitive Compensation: Your contribution will be recognized and compensated appropriately. • Opportunities for Growth: Your professional journey will find numerous avenues for growth within our structure. • Structured Part-Time Role: Benefit from a part-time role tailored to respect your other commitments. • Remote Work Benefits: Work from a comfortable location, free from the constraints of a daily commute. • Continuous Learning: Engage in diverse learning opportunities to enhance and expand your skill set. • Performance Recognition: Achievements, both big and small, are recognized and celebrated.