Partner Support Specialist

🕒 Março 4

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Xometry

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

🚘 Automotivo

🏥 Saúde

📦 Logística

💰 $75.000.000 Series E em 2020-09

Automotive • Healthcare • Logistics

Xometry é um marketplace líder em manufatura digital, oferecendo um portfólio completo de soluções de produção e manufatura sob demanda. Especializada em impressão 3D, usinagem CNC, moldagem por injeção e fabricação de chapas metálicas, a Xometry atende setores como aeroespacial, automotivo, médico e eletrônicos. A empresa oferece cotação instantânea, feedback de DFM (Design for Manufacturability) e garantia de qualidade por meio de sua ampla rede global de fornecedores, permitindo que os clientes gerenciem com eficiência a prototipagem, a produção em alto volume e a fabricação de peças personalizadas. A Xometry prioriza a sustentabilidade ambiental com iniciativas como compensação de emissões de carbono e oferece recursos como o Xometry Instant Quoting Engine e o Teamspace para uma colaboração de projetos mais ágil.

Descrição

• Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs; • Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person; • Maintain and cultivate a value-driven, collaborative partnership with partners; develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met; • Determine and share best practices representing both Xometry and Industry trends; • Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap; • Respond to applicable Zen Desk tickets in accordance with our OLAs; • Receive, document and act on service escalations from Partners; • Create SOPs and prepare documentation to create an environment of standardization; • Act as a liaison between internal teams to ensure Partner needs are being met.

🎯 Requisitos

• Strong fluency with Word, PowerPoint, and Excel • Superior written and verbal skills; the ability to convey empathy, urgency, and ownership in every interaction • Best-in-class service skills • Ability to quickly assimilate change and provide an excellent service experience while working in an environment of quickly evolving procedures and expectations • Excellent project management and time management skills • Experience analyzing data and trends

🏖️ Benefícios

• Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. • For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.