Client Success Manager – Global Experiences

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🕒 Julho 27

☕ Washington – Remoto

☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Spark

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

📣 Marketing

☁️ SaaS

🤝 B2B

Marketing • SaaS • B2B

A Spark é uma agência de marketing de influência e fornecedora de tecnologia baseada em São Paulo, que ajuda marcas e agências a amplificar sua voz por meio de criadores e influenciadores. Eles oferecem serviços completos (da curadoria à implementação) para campanhas e programas contínuos "sempre ativos" por meio de equipes multidisciplinares dedicadas (Skuad), e fornecem uma plataforma proprietária (Spark Maxx) para estratégia de influenciadores self-service, medição e performance. A Spark enfatiza o planejamento estratégico, produção e inteligência de dados no marketing de influenciadores e criadores.

Descrição

• - Own the senior client relationship across assigned accounts, serving as the primary escalation point and trusted strategic advisor to C-suite and VP-level stakeholders. • - Lead executive business reviews, strategic planning sessions, and roadmap discussions to align Spark's capabilities with evolving client goals. • - Identify, qualify, and develop account growth opportunities — expanding scope, services, and contract value within existing engagements. • - Proactively anticipate client needs and industry trends to position Spark as a long-term partner, not just a vendor. • - Champion the client's voice internally, ensuring Spark's delivery teams remain aligned to client priorities and expectations. • - Serve as the senior delivery lead across multiple concurrent workstreams, ensuring high-quality execution against timelines, budgets, and client KPIs. • - Partner with the Client Solutions Architecture team to oversee Airtable builds, enhancements, and scalable adoption across TCCC and other DWT accounts. • - Translate complex business and technical requirements into clear, actionable project plans with defined milestones, risk registers, and success metrics. • - Lead stakeholder alignment through facilitated workshops, workflow mapping sessions, and requirements-gathering processes. • - Drive continuous delivery improvement by applying lessons learned, refining operating models, and introducing best practices across the portfolio. • - Own the commercial health of assigned accounts — managing SOWs, project profitability, invoicing cycles, and budget forecasting. • - Identify opportunities to improve processes, reduce costs, and maximize value delivery across the account portfolio. • - Oversee the full engagement lifecycle from initial discovery through delivery, adoption, and ongoing optimization, ensuring all stakeholders are aligned and operating to company expectations. • - Lead the nonconformance process — ensuring root causes are identified, corrective actions are implemented, and outcomes are systematically monitored. • - Provide clear, executive-ready reporting on account health, delivery status, risks, and commercial performance. • - Champion Airtable solution adoption by ensuring tools are intuitive, scalable, and aligned to client workflows and strategic goals. • - Partner with internal product, technical, and creative teams to ensure configurations, automations, and integrations meet the highest standards of quality and client fit. • - Design and lead training programs, change management initiatives, and enablement plans that drive confident, self-sufficient client teams. • - Share best practices across DWT accounts and contribute to Spark's internal knowledge base and delivery methodology. • - Mentor and guide junior project team members, fostering a culture of excellence, accountability, and client focus. • - Ensure all project delivery adheres to Spark's quality standards, policies, and compliance requirements. • - Maintain familiarity with ISO documentation, audit processes, and safety protocols relevant to enterprise client engagements. • - Monitor and mitigate delivery risks proactively, documenting outcomes and escalating appropriately.

🎯 Requisitos

• - 6+ years of experience managing complex, senior-level client relationships in digital transformation, enterprise technology, or professional services environments. • - Proven track record of growing and retaining major accounts, with demonstrated success at the VP or C-suite stakeholder level. • - Deep expertise in workflow design, process optimization, and enterprise platforms — with advanced proficiency in Airtable strongly preferred. • - Experience managing multi-million dollar accounts, including SOW development, commercial negotiations, and P&L oversight. • - Background working within or alongside creative, marketing, or localization services is a significant plus. • - Familiarity with ISO documentation, quality management systems, and compliance frameworks preferred. • - Experience thriving in hybrid, high-growth, or PE-backed environments is advantageous.

🏖️ Benefícios

• - **Healthcare Benefits: **Comprehensive medical, dental, and vision insurance options; available for opt-in 30 days after your start date. • - **Flexible Spending: **Access to a medical and childcare Flexible Spending Account (FSA) for tax-free allocation towards related expenses. • - **Time Off: **11 paid company holidays, paid vacation, paid sick leave, and a wellness day (accrual and carryover per employee handbook) • - **Retirement Plan:** Payroll contribution opportunities to our company 401(k) plan, including a company contribution of up to 3% of your salary yearly. • - **Disability + Life Insurance Benefits: **Company-covered short- and long-term disability, along with a personal life insurance policy. • - **Assets:** Necessary technology and equipment (which may include, but are not limited to: laptop, mouse, phone, software, etc.) will be provided.