Service Delivery Fulfillment Specialist

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🕒 Julho 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Cable ONE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1986

📡 Telecomunicações

💰 Post-IPO Debt em 2020-05

Telecommunications

A Cable ONE é um provedor de serviços de internet (ISP) que oferece serviços de banda larga rápidos e confiáveis sob a marca Sparklight. Oferecendo Wifi para toda a casa e internet com tecnologia de fibra com velocidades de até 1 Gbps, eles atendem clientes residenciais e empresariais em todos os Estados Unidos. Seus investimentos em infraestrutura visam reduzir a diferença digital, implantando tecnologias avançadas como modems capazes de velocidades de 10 Gbps. A Cable ONE enfatiza a satisfação do cliente, fornecendo serviço e suporte confiáveis, tornando seu serviço ideal para necessidades de trabalho, jogos e streaming.

Descrição

• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines. • Receives orders from business sales representatives, verifies accuracy, and gathers information from customer. • Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction. • Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process. • Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through. • Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders. • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

🎯 Requisitos

• High school diploma or general education degree (GED); • One to two years related experience and/or training; or equivalent combination of education and experience. • Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred. • Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI). • Intermediate skill in essential software applications, including Outlook, Excel, and Word required. • Strong customer service skills with emphasis on phones and data entry required. • High level of accountability and detail orientation required. • Knowledgeable in Salesforce.com and Single View preferred. • Understanding of ROI and beginner knowledge of port process preferred.

🏖️ Benefícios

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment