Implementation Specialist

🕒 Outubro 9

🐊 Florida, North Carolina, +1 estados a mais – Remoto

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🛠️ Especialista em Implementação

🚫👨‍🎓 Sem graduação necessária

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Spectrio

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

🏨 Hospitalidade

📦 Logística

💰 Convertible Note em 2014-06

Healthcare • Hospitality • Logistics

A Spectrio é uma fornecedora líder de soluções abrangentes de engajamento do cliente, oferecendo uma variedade de serviços, incluindo Sinalização Digital, Quiosques Interativos, Wi-Fi Marketing, Música Ambiente, Marketing em Espera e Marketing Olfativo para mais de 150. 000 locais em todo o mundo. Suas ofertas são projetadas para melhorar a maneira como as empresas interagem com seus clientes por meio de experiências inovadoras, interativas e sensoriais. A Spectrio atende a uma ampla gama de indústrias, como automotiva, varejo, saúde, hospitalidade e muitas outras, com o objetivo de ajudar as empresas a se conectarem com os clientes e aprimorarem a lealdade à marca por meio de experiências dinâmicas e personalizadas.

Descrição

• Provide first response to customize and install on-premise equipment for clients • Control field-related service activities • Assign, control, and dispatch service technicians • Monitor workflow and technician workload • Coordinate technician scheduling with clients • Evaluate and reassign work as needed • Answer client inquiries by phone and email • Provide technical assistance and support through on-site technicians • Comprehend and apply technical information and explain it to customers in non-technical language • Gather information required for new installations and hardware configurations • Perform data entry and monitor, operate, coordinate, or assist with dispatch and installation operations • Use computer equipment, software, and diagnostic tools for computer operations assignments • Update supervisors on project status and technical issues • Identify higher-level support issues and escalate them to appropriate team members or departments • Log incidents, case updates, and hardware information in the designated support system • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree preferred • Computer and customer service experience required • 2+ years of related experience with computers and providing customer service in a call center environment preferred • Implementation Specialist experience preferred • Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred • Experience using Google Suite and Microsoft Office • Computer literacy and working knowledge of current Microsoft operating systems and Office software, including Windows 7, Windows 10, Word, Excel, and Outlook • Working knowledge of basic networking protocols and hardware, including TCP/IP, Ethernet, wireless, hubs/switches, and remote management software • Ability to multitask, prioritize, and self-direct accurately in a challenging environment • Ability to work independently and as part of a team • Strong analytical and problem-solving skills • Excellent organizational and time management skills • Superior communication and customer service skills • Attention to detail • Aptitude and desire to learn new skills on the job • Ability to follow verbal and written instructions and procedures • Ability to learn new processes and software tools quickly • Punctual, accountable, and team-focused • Ability to explain technical information, details, and procedures in simple terms to non-technical people • Ability to effectively manage customer and coworker relationships, respond promptly to queries, keep promises, and manage expectations • Ability to remain positive and seek solutions during stressful situations, prioritize and execute tasks, and adapt to change

🏖️ Benefícios

• Fully remote work • Company-provided monthly internet allowance • Prorated PTO accruing per pay period after 30 days of employment: 15 days/year under 3 years of service; 17 days/year for 3–5 years; 20 days/year for 5+ years • Paid sick leave up to 40 hours (5 days) per year • 10 company-paid observed holidays per year • Medical insurance with Low HSA, Mid, and High plan options • Dental insurance with High and Low PPO options • Vision insurance • Basic life insurance: $50,000 policy, 100% employer-paid • Short-term disability: 100% employer-paid, covering 60% of weekly salary for up to 26 weeks • Optional voluntary life/AD&D, long-term disability, accident, critical illness, and hospital indemnity benefits • Pet benefits plan • Employee Assistance Program with confidential 24/7 support • Paid parental leave • 401(k) • HSA • FSA • Dependent Care FSA • Education reimbursement