Manager, Customer Implementation

🕒 Outubro 8

🏈 Alabama, Arizona, +26 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $110.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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3E

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1988

📋 Conformidade

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

A 3E é uma empresa de software de conformidade regulatória que fornece soluções de nível empresarial para gerenciamento e autoria de fichas de dados de segurança (SDS), visibilidade da cadeia de suprimentos e sustentabilidade. Com base em três décadas de inteligência regulatória selecionada, a 3E oferece dados regulatórios habilitados por IA, APIs integradas, integrações SAP e ferramentas de fluxo de trabalho para ajudar fabricantes, fornecedores e profissionais de conformidade a gerenciar requisitos regulatórios globais (REACH, TSCA, GHS, PFAS, Proposição 65, etc. ), automatizar fluxos de trabalho de SDS e apoiar a transparência e os relatórios de sustentabilidade dos produtos. A empresa atende grandes clientes B2B e redes de fornecedores, gerenciando dezenas de milhões de SDS e engajando centenas de milhares de fornecedores.

Descrição

• Lead, coach, and develop a team of onboarding and implementation professionals delivering enterprise SaaS deployments • Set expectations, monitor performance, provide feedback, and maintain customer and delivery standards • Oversee active implementations and use project and performance data to identify risks and remove roadblocks • Help manage project plans, milestones, scope, dependencies, risks, and customer communications • Lead or sponsor strategic, complex, or multi-product implementations • Coordinate contributors across teams and geographies • Support customer escalations and challenging conversations about scope, priorities, risks, and changing needs • Partner with Product, Customer Success, Commercial, Support, Technical Operations, and other teams • Strengthen methodologies, processes, documentation, and delivery standards across regions • Help the team adopt new products, capabilities, and ways of working • Support ERP integrations and data migration initiatives • Encourage practical use of AI and automation while maintaining human oversight and sound judgment • Report to the Senior Director of Customer Implementation

🎯 Requisitos

• 6+ years of experience in SaaS onboarding, implementation, or professional services, including complex, multi-product or multi-solution implementations • 2+ years of experience managing, coaching, and developing a delivery team • Strong project management fundamentals, including scope, milestones, dependencies, risks, escalations, and concurrent priorities • Experience working directly with enterprise customers and stakeholders at different organizational levels • Ability to lead teams through changing priorities and evolving products, processes, and customer needs • Ability to balance people leadership with hands-on customer and project work • Excellent written and verbal communication skills • Based in the US in a state where 3E is authorized to hire • Eligible to work without sponsorship • Preferred: experience using AI tools for implementation, project management, customer communication, or operational workflows • Preferred: familiarity with Microsoft 365 Copilot, Microsoft Copilot Studio, Power Automate, ChatGPT Enterprise, Claude, Gemini, or similar platforms • Preferred: experience with AI or workflow automation • Preferred: familiarity with responsible AI practices, including data handling, access controls, human review, and output validation • Preferred: experience with ERP integrations and complex data migrations, such as SAP EHS • Preferred: PMP or equivalent project management certification • Preferred: experience across global or multicultural teams • Preferred: familiarity with EHS, Product Safety & Stewardship, Sustainable Supply Chain Management, or another regulated industry

🏖️ Benefícios

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) • Performance-based incentive may be available • Equity may be available depending on the position