Enterprise Implementation Engineer

🕒 Outubro 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $145.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

👻 Score fantasma 4%

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Freshpaint

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

A Freshpaint é uma plataforma de privacidade para o setor de saúde que permite que empresas de saúde aproveitem ferramentas avançadas de marketing, mantendo a conformidade com regulamentações de privacidade como a HIPAA. A plataforma substitui tecnologias de rastreamento inseguras por um sistema protegido por Business Associate Agreement (BAA) para garantir que dados sensíveis não sejam compartilhados com ferramentas não compatíveis. A Freshpaint oferece recursos que bloqueiam dados sensíveis por padrão, garantem conexões server-side seguras e fornecem uma visão completa e anônima da jornada do cliente. Essa solução foi projetada para ajudar profissionais de marketing em saúde a alcançar marketing de alto desempenho sem comprometer a privacidade dos pacientes.

Descrição

• Manage a portfolio of 20–30 clients representing $2–4MM in ARR • Own the technical execution of customer implementations from beginning to end of onboarding • Drive onboarding, adoption, growth, and time to first value • Ensure all available product features are onboarded • Maintain high NPS scores for implementation and account satisfaction • Help customers navigate healthcare data privacy and Freshpaint offerings • Document all customer communications and activities in systems of record • Validate implementation behavior against agreed requirements and expected data flows • Maintain accurate documentation, assess progress using metrics or evidence, and close loops with customers and internal partners • Become an expert in Freshpaint and the healthcare data privacy space • Educate customers on the value and business outcomes of Freshpaint’s privacy platform • Communicate technical concepts and sound data principles to diverse audiences • Serve as a trusted technical advisor to customer champions and executives • Cultivate relationships with customer stakeholders from functional owners to senior management • Advocate for customers with Product, Support, Engineering, Marketing, and Partnerships • Provide customer feedback to Product and create customer case studies with Marketing • Identify expansion opportunities and work with Account Management on action plans • Improve customer lifecycle processes and manage internal special projects • Create content, playbooks, and processes for peers • Drive customer attendance at in-person Freshpaint events and attend industry events • Visit customers onsite where possible for partnership reviews and relationship building

🎯 Requisitos

• At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role • Clear understanding of web technologies, analytics, and front-end development • Experience implementing, onboarding, supporting, and troubleshooting platform configurations • Working proficiency with tag management platforms like Google Tag Manager • Working proficiency with HTML, CSS, and JavaScript • Proficient in aligning technical concepts and features with required capabilities • Strong operational discipline with an analytical, process-oriented mindset • Exceptional oral and written communication skills • Ability to facilitate kickoff calls and implementation scoping discussions with multiple stakeholders • Ability to excel in a collaborative, geographically distributed team environment while working independently with minimal supervision • Outstanding organizational and project management skills • Deep commitment to customer success and service mentality • Ability to drive adoption and sell new product offerings and services • Applicants must be located within the United States • Applicants must address whether they require sponsorship to legally work within the United States • Nice to have: experience with customer data and/or marketing technology products • Nice to have: experience with HTML, CSS, JavaScript, and SQL • Nice to have: experience integrating data using front-end and server-side APIs • Nice to have: experience with analytics tools or warehouses such as Looker, Tableau, Snowflake, and Redshift • Nice to have: experience with demand-side platforms such as The Trade Desk and StackAdapt • Nice to have: domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare • Nice to have: experience working with healthcare customers

🏖️ Benefícios

• Competitive pay + generous equity • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a required 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites • Occasional industry events and customer visits