Operations Director, Payments

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Sporty Group

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

📱 Mídia

🎮 Jogos

🎲 Jogos de Azar

Media • Gaming • Gambling

O Sporty Group é uma empresa global de esportes, tecnologia e entretenimento que desenvolve produtos em larga escala, incluindo experiências esportivas ao vivo, streaming de mídia, jogos interativos e plataformas integradas de apostas esportivas. O grupo opera no modelo remoto em vários continentes com ofertas principais, como o SportyTV (uma plataforma gratuita de streaming de esportes e entretenimento ao vivo), Sporty. com (aplicativo de esportes com notícias, placares, transmissões e probabilidades), Sporty Studios (produção de vídeo e conteúdo) e Sporty Interactive (video games e SportyBet sportsbook). O Sporty foca na experiência do usuário, inovação impulsionada por tecnologia e no escalonamento de produtos digitais para milhões de usuários em todo o mundo.

Descrição

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues

🎯 Requisitos

• Fluency in both written and spoken English • Bachelor’s or Master’s degree in Finance or a related field • Advance knowledge of global payment systems, region specific rules and regulations • Payment operations experience across tech / fintech / gaming industry is an advantage • Proven experience in fraud, risk, KYC, investigation, and risk management • Expert experience managing, leading and building a wider team • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations • Experienced owning and and solving complex payment issues • Understanding of Compliance and Risk Awareness

🏖️ Benefícios

• A competitive salary + individual performance based bonuses every quarter • 28 days paid annual leave • Our core working hours are 10am-3pm in your local time zone with flexibility outside of this • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities