Senior Customer Success Manager

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $106.400 - $138.400 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Esta empresa já patrocinou vistos H1B no passado.

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Spring Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Spring Health é uma solução abrangente de saúde mental projetada para empregadores e planos de saúde. Utiliza o Atendimento de Saúde Mental de Precisão para oferecer suporte personalizado ao combinar indivíduos com o atendimento adequado, seja suporte digital, exercícios de meditação, coaching, terapia ou medicação. Ao fazer parcerias com organizações líderes, a Spring Health visa melhorar a acessibilidade e os resultados de saúde mental, reduzir a rotatividade de funcionários e aumentar a produtividade. Confiada por mais de 4. 500 organizações, a empresa fornece uma abordagem baseada em evidências que comprovadamente oferece resultados clínicos e financeiros positivos.

Descrição

• Own an enterprise customer portfolio and demonstrate the value of each customer's mental health solution • Understand customer business models, workforces, goals, benefits environments, and priorities • Develop and execute strategic account and customer success plans • Build relationships with customer and consultant stakeholders, including executive buyers • Manage account health, risk, leadership changes, and organizational changes • Recommend solutions based on product, mental health, and benefits landscape knowledge • Develop member engagement and communications strategies to support adoption, utilization, satisfaction, and ROI • Own the customer lifecycle from implementation through post-launch engagement, renewal, and expansion • Lead change management and renewal strategy; develop proposals, negotiate, and coordinate procurement • Forecast renewals and growth opportunities with the Account Manager and identify upsell opportunities • Prepare and present business reviews to senior HR and business leaders • Analyze customer, member engagement, and account health data to identify trends, root causes, and risks • Lead escalations and follow through on customer commitments • Recommend process improvements for recurring account challenges • Partner across teams to solve customer needs, support sales and new business efforts, cultivate references and case studies, and share best practices • Mentor peers and share knowledge • Use AI for QBR preparation, pipeline reviews, communications, customer-facing documents, renewal forecasting, risk identification, capacity planning, and workflow development

🎯 Requisitos

• At least five years of experience in account management, customer success, implementation, or healthcare management • A bachelor's degree or higher • Experience owning customer renewals, identifying growth opportunities, and building revenue forecasts • Experience working with software-as-a-service products or platforms • Experience advising senior customer stakeholders, managing complex enterprise relationships, and communicating with executive presence • Experience analyzing customer or member engagement data, identifying trends or risks, and presenting clear recommendations • Strong organization and ownership, including prioritizing competing work, managing escalations, and following through on commitments • Ability to adapt to changes in customer needs, priorities, and company processes • Strong interest in improving access to mental health care

🏖️ Benefícios

• Health, dental, and vision benefits starting on the first day • One Medical accounts for employees and dependents • HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents • Paid vacation, sick leave, and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months’ tenure • Noom weight management program • Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses • Wellhub subscription for fitness, mindfulness, nutrition, and sleep options • BrightHorizons sponsored child care, backup care, and elder care • Up to $1,000 professional development reimbursement per year • $200 per year donation matching • Fully remote work arrangement • Customer meeting and internal event travel expected at approximately 15%

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