Customer Value Architect, Retail, CRM, Fixed, Analytics

🕒 Outubro 29

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $78.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Tekion Corp

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 $250.000.000 Series D em 2021-10

Consulting • Logistics • Manufacturing

Tekion Corp. é uma empresa de tecnologia que se concentra em revolucionar a indústria de varejo automotivo através de sua avançada plataforma em nuvem. Ela conecta de forma integrada todo o ecossistema automotivo, fornecendo soluções para concessionárias, fabricantes e empresas com foco na experiência do consumidor e na eficiência operacional. Ao aproveitar a tecnologia de IA, a Tekion oferece soluções digitais de varejo personalizadas, de ponta a ponta, que otimizam as interações com os clientes por meio de aprendizado de máquina. A plataforma da Tekion inclui recursos como CRM, análises avançadas, eSign, pagamento online, tecnologia de entrega e ferramentas de vendas personalizadas. Ela também prioriza segurança e conformidade, aderindo a padrões rigorosos como ISO 27001 e SOC2 Tipo II. A Tekion permite que negócios automotivos racionalizem operações, aumentem a fidelidade dos clientes e maximizem a rentabilidade, enquanto fornecem um serviço superior em todos os canais.

Descrição

• Conduct dealership performance assessments using the Dealer Maturity Model • Develop and own tier advancement plans for assigned accounts • Partner with Customer Value Managers to integrate assessment findings into Customer Value Plans • Interpret platform utilization data, workflow patterns, and business indicators to diagnose underperformance • Document account-level value realization evidence • Apply structured consultative discovery methodology to customer engagements • Translate platform functionality and process issues into dealership-operator language • Facilitate value reviews, workflow redesign sessions, business process alignment discussions, and change management engagements • Navigate customer resistance and adoption challenges • Serve as a subject matter expert on Tekion platform workflows, features, and operational use cases • Act as an escalation resource for complex product and workflow questions • Design and deliver scalable enablement programs, group sessions, cohort-based learning, virtual clinics, and workflow deep dives • Contribute to Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices • Identify trends across accounts and elevate insights to Customer Value leadership • Partner cross-functionally with Customer Value Services, Product, Enablement, Support, and other stakeholders • Ensure recommendations and value realization strategies align with Tekion standards and customer objectives

🎯 Requisitos

• Automotive experience required • Knowledge in Automotive Retail, CRM Fixed and Analytics • Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree • 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role • Direct automotive dealership operations experience as a General Manager, Controller, department manager, or equivalent role strongly preferred • Strong knowledge of dealership workflows, performance drivers, and DMS platforms • Demonstrated fluency in dealership technology and operational processes • Experience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement • Strong consultative, discovery, facilitation, and stakeholder management skills • Experience interpreting utilization data, business performance indicators, or operational metrics • Prior experience with Tekion or a comparable DMS platform strongly preferred • Experience in customer value services, consulting, enablement, or advisory roles within SaaS, automotive technology, or dealership software environments preferred • Familiarity with Tableau, Looker, Sigma, or Power BI preferred • Strong written and verbal communication skills • Ability to prepare structured assessments, customer-facing recommendations, and value review content • Ability to operate independently, navigate ambiguity, and influence customer behavior • Willingness and ability to travel based on segment and customer engagement needs

🏖️ Benefícios

• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Unlimited PTO • Parental leave • Free snacks and beverages • Opportunity to work with experienced Silicon Valley professionals • Opportunity to grow and prosper in an early-stage, hyper-growth start-up • Work on home-grown, ground-up technologies • Dynamic work environment with community and collaboration • Open and transparent culture encouraging innovation and rewarding performance • Career growth and development opportunities

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