Client Success Manager

🕒 Dezembro 12, 2025

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Springbig

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

📣 Marketing

🛍️ Comércio Eletrônico

🤝 B2B

💰 $13.000.000 Post-IPO Equity em 2022-06

Marketing • eCommerce • B2B

Springbig é uma plataforma de marketing líder, especificamente voltada para indústrias reguladas como cannabis, álcool e CBD. Ela oferece um conjunto abrangente de ferramentas e soluções para que empresas desses setores melhorem a fidelidade, o engajamento e a receita de seus clientes. A plataforma fornece serviços de CRM, SMS, e-mail e notificações push, juntamente com recompensas de fidelidade e capacidades de marketing automatizado. A Springbig se integra a sistemas de PDV e e-commerce, permitindo transações sem interrupções e campanhas de marketing personalizadas em setores altamente regulados. Seus serviços capacitam varejistas e marcas a construir conexões mais fortes com os clientes, melhorar as experiências dos clientes e obter insights através de relatórios e análises detalhadas.

Descrição

• Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes. • Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution. • Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience. • Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor. • Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform. • Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior. • Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics. • Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals. • Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI. • Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction. • Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability.

🎯 Requisitos

• 3+ years of Customer Success or Account Management experience supporting SMB clients in a fast-paced SaaS environment. • Proven background in digital marketing, including campaign optimization, customer engagement strategies, or marketing automation platforms. • Strong communication, data-driven decision-making, and relationship-building skills with the ability to manage a high-volume book of business. • Proven track record of building and nurturing relationships with multiple stakeholders within mid-market or enterprise accounts. • Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce. • A creative problem solver who enjoys finding new ways to deliver measurable outcomes for clients. • Strong program management skills, capable of leading projects from scoping and planning through execution and success measurement. • A natural communicator with excellent verbal and written skills, comfortable leading conversations via phone, video, and email. • Curious, adaptable, and eager to learn new technologies — including AI-powered tools and marketing automation workflows. • Thrives in a fast-paced, evolving environment, balancing multiple priorities with precision and energy. • Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred.

🏖️ Benefícios

• Full benefits package (Health, Dental, Vision, Life) • 401k with matching • Unlimited PTO • Casual dress code