Customer Success Manager

🕒 Dezembro 3, 2025

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Spacelift

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏢 Corporativo

SaaS • Enterprise

A Spacelift é uma plataforma de gerenciamento flexível para Infrastructure as Code, cofundada em 2020 pelo veterano de DevOps Marcin Wyszynski e pelo empreendedor de sucesso Pawel Hytry. Ela auxilia equipes de DevOps a gerenciar infraestrutura em nuvem ao aprimorar automação, visibilidade e colaboração. A plataforma suporta qualquer configuração de IaC, oferecendo versões hospedadas e autogerenciadas, mantendo a segurança sem sacrificar a funcionalidade. Construída com componentes de código aberto como Docker e Open Policy Agent, permite personalização completa com padrões prudentes. A Spacelift conta com financiamento significativo de empresas líderes de capital de risco, possibilitando a rápida adesão de novos clientes para gerenciar recursos em nuvem de forma eficaz.

Descrição

• Serve as a Customer Success Manager (CSM) based in the USA, working directly with our customers to ensure they receive maximum value from the Spacelift product • Manage the complete customer relationship • Drive product adoption • Ensure successful experiences with Spacelift • Analyze customer data to improve customer experience • Establish clear customer retention goals through business review cadences • Promote product value through customer experience • Continuously promote and drive renewals and/or expansion opportunities • Manage account escalations by coordinating with internal/external stakeholders

🎯 Requisitos

• A proven work experience of 5+ years in a Customer Success Manager or customer-facing role • Has understanding and experience with Infrastructure as Code (IaC) tooling • Terraform and AWS experience is a must • CloudFormation, Pulumi, Ansible, and Kubernetes experience is a plus • Renewal, Expansion, and Growth selling experience • Ability to document and report on issues and enhancements • Accountability and personal organisation are essential • Excellent verbal, written communication, and interpersonal skills.

🏖️ Benefícios

• Competitive salary and equity package • Medical, dental and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually + local bank holidays • Flexible working hours and a healthy 40-hour workweek • Work from anywhere! • Learning & education budget • Company offsites • Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.