Client Success Manager

🕒 Novembro 25, 2025

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C-MORE

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

C-MORE é uma empresa SaaS que oferece uma plataforma de gestão de sustentabilidade e ESG 360 graus, ajudando as organizações a avaliarem, monitorarem, gerenciarem, melhorarem e reportarem o desempenho ESG, além de garantir conformidade com a legislação da UE e principais frameworks internacionais de ESG. A plataforma combina um questionário orientado por dados, painéis visuais, relatórios de conformidade e ferramentas de maturidade ESG, sendo utilizada por equipes de sustentabilidade internas, consultores e gestores de portfólio; a C-MORE também oferece serviços complementares de consultoria.

Descrição

• Serve as the primary liaison between clients, the product team, and data specialists. • Translate customer needs into actionable insights that shape our roadmap and new opportunities for product growth. • Drive onboarding, engagement, and expansion — ensuring clients see measurable ESG and risk value. • Monitor client success metrics and identify opportunities to optimize and improve the user journey for optimization. • Deliver training sessions and best practices to empower client teams. • Collaborate with product and tech to resolve issues swiftly and proactively. • Champion customer stories and share insights across the organization. • Prepare onboarding materials, guides, and playbooks to ensure a smooth and effective onboarding experience. • Maintain and update user manuals and knowledge base resources for ongoing client success. • Proactively reach out to clients to ensure satisfaction, identify potential challenges, and provide tailored support. • Spot opportunities for upselling and cross-selling by understanding client needs and presenting new features and modules. • Create and manage a customer newsletter to communicate product updates, new functionalities, and platform tips — keeping users informed and empowered. • Act as the voice of the customer, ensuring their experience remains positive and consistent even as the platform evolves.

🎯 Requisitos

• 2–4 years’ experience in Customer Success, Product Management, or Implementation within SaaS. • Familiarity with data-driven or ESG technology a plus. • Exceptional written and verbal communication skills in English. • Strong analytical mindset and comfort using dashboards or BI tools.

🏖️ Benefícios

• Be part of a mission-driven global team reshaping how businesses think about impact. • Work directly with the product and leadership teams — your insights will drive change. • See tangible results from your work as companies grow more sustainable because of your guidance.