Customer Success Manager

🕒 Novembro 25, 2025

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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ept AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

ept AI é uma plataforma SaaS corporativa que oferece ferramentas de gestão do conhecimento, suporte ao cliente e capacitação em vendas impulsionadas por IA para empresas de tecnologia B2B, com foco especial nos setores de semicondutores, industrial, energia e IoT. Ela oferece assistentes de IA centrados em produtos — chatbots, guias de CRM/vendas, geração de respostas a RFPs e técnicas e ajuda contextual no produto — que se integram aos fluxos de trabalho existentes para melhorar a experiência do cliente, acelerar as vendas e ampliar o suporte, enfatizando a segurança dos dados e a gestão contínua de desempenho.

Descrição

• Own Customer Outcomes • Build strong, advisory-level relationships with senior stakeholders across product, support, sales, and engineering. • Understand customer objectives, operating constraints, and success metrics, and translate them into a clear adoption strategy. • Track value realization across metrics such as CSAT improvements, ticket-deflection rates, rep productivity, and time-to-response. • Guide Successful Implementations • Partner with Forward Deployed Engineering and Product teams to align technical execution with business goals. • Manage onboarding timelines, deliverables, and cross-functional coordination to keep deployments on track and predictable. • Anticipate issues early, remove friction, and ensure customers experience a smooth path from rollout to steady-state use. • Lead Communication and Engagement • Facilitate meetings and executive reviews with clarity, confidence, and a command of both business and technical dimensions. • Listen closely and read between the lines to uncover root challenges, unspoken concerns, or evolving priorities. • Communicate platform capabilities and roadmap developments in a way that resonates with both technical leaders and operational teams. • Champion the Customer Internally • Surface patterns, requirements, and feature gaps with crisp articulation to Product and Engineering. • Help shape scalable playbooks, best practices, and feedback loops that raise the bar for our customer programs. • Partner with Sales on expansions, renewals, and executive alignment.

🎯 Requisitos

• 5–8 years in customer success, solutions, product, support, or technical account management roles within enterprise software or infrastructure-heavy environments. • Strong technical literacy — ideally with an engineering background or experience supporting engineering-led products. • Confident communicating with senior leaders; able to steer conversations, guide decisions, and create clarity in complex situations. • Skilled at synthesizing signals from customers, asking the right questions, and uncovering underlying needs. • Comfortable leading high-stakes meetings, delivering presentations, and facilitating cross-functional sessions. • Highly organized with a disciplined approach to planning, scheduling, and managing customer deliverables. • Experience in AI, ML, developer platforms, or workflow automation is a plus.

🏖️ Benefícios

• Competitive compensation • Meaningful ownership • Opportunity to influence AI transformation in enterprise tech