Customer Success Manager

🕒 Novembro 25, 2025

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Benchmark Gensuite®

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

Benchmark Gensuite® é uma plataforma avançada de SaaS corporativo, orientada por IA, que oferece soluções integradas para gestão de Meio Ambiente, Saúde e Segurança (EHS), sustentabilidade, conformidade e qualidade. A plataforma oferece módulos para gestão de incidentes, inspeções, CAPA, gestão regulatória e de produtos químicos, relatórios ambientais e de sustentabilidade, responsabilidade sobre produtos e segurança operacional — com IA integrada (Genny AI) e integrações móveis/IoT para automatizar relatórios, avaliação de riscos e fluxos de trabalho de campo para grandes organizações e empresas globais.

Descrição

• Drive customer satisfaction and growth among a portfolio of existing customers • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement • Design, plan and coordinate program activities to help drive program success and participation • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap • Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions • Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning • Maintain a flexible schedule to accommodate travel and customer meeting requirements

🎯 Requisitos

• Bachelor's degree required • 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role • Proficiency with Microsoft Office Suite including Excel and PowerPoint required • Ability to be flexible and adaptable • Ability to prioritize, execute projects, and manage time effectively • Empathetic, customer-first attitude • Experience with SaaS required • Strong communication interpersonal skills to effectively interact with customers and colleagues • Willingness to travel and adapt to changing schedules and environments

🏖️ Benefícios

• annual bonus programs • regular team-building events • off-cycle reviews to promptly give excellent performers their due • engaging team activities including happy hours and exciting virtual events • team member networks like the Respect for Diversity Group and the Sustainability Group