Director, Solutions Consulting

🕒 Agosto 20

🌽 Illinois, Minnesota, +2 estados a mais – Remoto

🌽 Illinois – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $161.000 - $269.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Lead, mentor, and develop a regional team of Solutions Consultants • Support career growth, skills development, onboarding, coaching, field observations, and performance feedback • Ensure Solutions Consultants are proficient in industry use cases, platform capabilities, and product enhancements • Support hiring efforts for a diverse, high-performing team • Partner with sales teams to qualify, shape, and support customer opportunities • Advise on discovery, solution design, demos, and value articulation for high-priority enterprise deals • Position Unified-CXM value and Sprinklr platform capabilities • Serve as solutions sponsor for select accounts requiring executive presence • Drive regional go-to-market strategy and operational excellence with the Director of Solution Consulting • Collaborate with Sales, Marketing, Customer Success, and Product on messaging, positioning, and solution strategies • Provide feedback to product managers and engineering teams based on field learnings, customer requirements, and competitive insights • Participate in product interlock processes, roadmap discussions, and feature prioritization • Organize training sessions, share best practices, and develop reusable enablement assets • Improve SC processes, playbooks, and methodologies • Contribute to onboarding and enablement programs • Initiate and support projects enhancing SC capabilities, tools, or workflows • Monitor trends in AI, conversational technologies, Unified-CXM, social, marketing, and service technologies • Coach Solutions Consultants on translating trends into customer-relevant insights and solution narratives • Represent the SC team at internal sessions, regional events, and customer workshops as needed

🎯 Requisitos

• 6–10+ years of experience in Solutions Consulting, Sales Engineering, or a similar presales role in an enterprise software environment • 5+ years of people management experience • Strong track record of supporting enterprise deals and delivering value-driven customer engagements • Strong leadership and coaching skills • Experience with complex system design, enterprise architecture fundamentals, and integrations • Familiarity with AI concepts, data architecture, APIs, and modern SaaS platform technologies • Excellent presentation, communication, and storytelling skills • Ability to influence cross-functional teams and collaborate in a matrixed environment • Experience facilitating or contributing to discovery workshops, solution design sessions, or human-centric design approaches preferred but not required • Current and unrestricted work authorization in the country where the role is based • Applicants requiring visa sponsorship or work authorization support cannot be considered

🏖️ Benefícios

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Paid holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan eligibility • Commission plan eligibility • Equity plan eligibility