Client Success Manager

🕒 Julho 24

🏈 Ohio – Remoto

🏈 Ohio – Remote

💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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S&S Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1994

🏥 Saúde

🛡️ Seguros

⚕️ Seguro de Saúde

Healthcare • Insurance • Healthcare Insurance

A S&S Health é uma provedora moderna de administração de saúde dedicada a oferecer soluções de saúde acessíveis para empregadores e seus funcionários. Focando na gestão de custos, a S&S Health ajuda as empresas a reduzir despesas com saúde, mantendo cuidados de alta qualidade. Com suporte completo, a empresa fornece ferramentas e recursos para garantir que os funcionários tenham acesso ao atendimento médico adequado a preços competitivos, visando, em última análise, melhorar tanto os resultados de saúde quanto o bem-estar financeiro.

Descrição

• Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success. • Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution. • Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations. • Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners. • Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans. • Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes. • Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance. • Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery. • Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience. • Support retention and growth objectives through proactive engagement, solution identification, and high-quality service.

🎯 Requisitos

• Proven experience in account management, client success, or vendor management roles. • Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred. • Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs. • Familiarity with plan design concepts (SPD, SBC) and employer-sponsored health plans. • Ability to interpret utilization trends, claims data, and performance metrics to inform decision-making. • Knowledge of cost containment strategies and healthcare utilization management principles. • Excellent communication and relationship-building skills across diverse stakeholders. • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).