Senior Technical Support Engineer

🕒 Julho 14

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Stellar Cyber

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔒 Cibersegurança

🤖 Inteligência Artificial

🏢 Corporativo

💰 $38.000.000 Series B em 2021-11

Cybersecurity • Artificial Intelligence • Enterprise

A Stellar Cyber é uma empresa que oferece uma plataforma de operações de segurança orientada por automação, integrando de forma transparente SIEM de próxima geração, Network Detection and Response (NDR) e Open Extended Detection and Response (XDR). Sua plataforma utiliza IA avançada para detectar e correlacionar rapidamente ameaças cibernéticas em diversas ferramentas de segurança, oferecendo inteligência de ameaças abrangente e resposta a incidentes automatizada para aprimorar as operações de segurança de empresas, MSSPs e MSPs. Com foco em reduzir os custos das operações de segurança e melhorar os tempos de resposta a ameaças, a Stellar Cyber ajuda as organizações a proteger toda a sua superfície de ataque, incluindo ambientes on-premises, em cloud e de TI/OT.

Descrição

• Act as the primary escalation point for critical and high-impact customer issues • Lead and perform hands-on troubleshooting for complex break-fix scenarios involving: • - SIEM pipelines, log ingestion, parsing, normalization • - Network security, IDS/IPS, endpoint, and cloud telemetry • - Performance, scalability, and data integrity issues • Participate directly in support ticket rotation, including on-call and weekend coverage • Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented • Engage directly with customers during Severity 1 / business-impacting incidents • Communicate clearly and confidently with security teams, architects, and leadership • Set expectations, provide status updates, and lead incident resolution calls • Translate technical findings into actionable customer guidance • Work closely with Engineering, Product, DevOps, and SOC teams • Advocate for supportability and operational readiness in new releases • Provide feedback from customer issues to influence product improvements • Assist with release validation, upgrades and complex customer deployments

🎯 Requisitos

• Deep understanding of: • - SIEM architectures and log pipelines • - Network protocols (TCP/IP, DNS, HTTP, Syslog) • - Linux systems, troubleshooting, and performance tuning • Hands-on experience with: • - Log parsing and normalization (regex, JSON, CEF, LEEF) • - Cloud platforms (AWS, Azure, GCP) • - Security technologies (firewalls, IDS/IPS, EDR, IAM) • - Strong troubleshooting skills across distributed systems • Preferred Qualifications: • - Experience supporting enterprise or MSSP customers • - Background in SOC operations or incident response • - Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms • - Experience operating in 24×7 global support environments • Experience: • - 5+ years of experience in technical support, systems engineering, or security operations • - Strong background in SIEM, cybersecurity, or large-scale observability platforms

🏖️ Benefícios

• Pre-IPO Stock Options • Medical, Dental & Vision care • Life Insurance • 401(k) • Employee Assistance Program • Employee Discount Program • Paid time off • Referral Program • Rewards and Recognition Program