Senior Implementation Success Specialist

🕒 Julho 10

🌐 Estados Unidos, Canadá, +1 outros países – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto 🇬🇧 Reino Unido – Remoto (RU)

💵 $98.100 - $142.000 / ano

⏰ Tempo Integral

🟠 Sênior

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Storyblok

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

Storyblok é uma empresa líder em CMS headless (sistema de gerenciamento de conteúdo), oferecendo uma plataforma poderosa e flexível para que desenvolvedores e profissionais de marketing criem, gerenciem e otimizem conteúdo digital em múltiplos canais. Reconhecida como um dos principais CMS headless para grandes empresas, a Storyblok possibilita entrega e gestão de conteúdo de forma fluida para diversos setores, incluindo varejo, tecnologia, finanças e educação. A plataforma oferece suporte a uma variedade de tecnologias, como Vue, Nuxt, Next. js e React, capacitando os usuários a acelerar o desenvolvimento e proporcionar experiências digitais superiores. Confiada por empresas como Tesla, Nissan e Oatly, a Storyblok oferece integrações robustas via API e ferramentas para desenvolvedores que simplificam as operações de conteúdo e impulsionam um ROI significativo para negócios no mundo todo.

Descrição

• Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria • Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok • Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success • Ensure every engagement is set up for success before a single line of code is written • Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle • Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard • Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum • Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail • Build and maintain trusted relationships with senior client stakeholders up to C-suite level • Act as the primary Professional Services point of accountability for the client — the person they call when it matters • Communicate clearly across technical and non-technical audiences, translating complexity into clarity • Represent Storyblok as a trusted advisor in both client and partner settings • Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements • Support pre-sales activity including scoping workshops, commercial proposals, and client presentations • Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks • Work closely with Product and Solutions teams to share implementation insights and inform platform development • Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health • Feed partner and customer feedback into Storyblok's go-to-market and product roadmap conversations

🎯 Requisitos

• Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment • Strong background in scoping complex technical engagements and writing or owning Statements of Work • Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships • Commercially aware, with the ability to balance customer outcomes and business interests • Excellent stakeholder management skills — confident, credible, and trusted at senior levels • Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any • Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage • Strong command of the English language.

🏖️ Benefícios

• Monthly remote work stipend (home internet costs, electricity) • Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • Flexible schedules for work-life balance