Content Operations Analyst

🕒 Junho 25

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Storyteller

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

📣 Marketing

💼 Consultoria

📦 Logística

Marketing • Consulting • Logistics

O Storyteller é uma plataforma focada no desenvolvedor que fornece SDKs incorporáveis, APIs e um CMS para adicionar Stories e feeds de vídeo vertical ao estilo TikTok em aplicativos móveis e sites. Oferece SDKs nativos projetados especificamente para iOS, Android, React Native e Web, além de gerenciamento de conteúdo, análises, suporte a anúncios nativos e recursos empresariais (SSO, SLAs, integrações) para que as empresas possam acelerar a entrega de conteúdo imersivo em formato curto e aumentar o engajamento e a receita dos usuários.

Descrição

• Help keep Storyteller’s platform, support workflows, and high-volume sports content accurate, reliable, and trusted. • Sit between content operations, support, product, and client-facing teams. • Live content checks, issue triage, application support, client/internal updates, evidence gathering, escalation, handovers, and process improvement. • Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, brand consistency, and basic platform behaviour. • Triage incoming support and content issues by gathering evidence, identifying likely causes, and deciding the next action. • Reproduce and document application or workflow issues clearly, including expected behaviour, actual behaviour, affected clients/products, severity, screenshots, links, and steps to reproduce. • Distinguish between content issues, configuration issues, user/workflow issues, and likely product bugs. • Spot, describe, and escalate issues clearly before they become client or user problems. • Maintain clear handovers, incident notes, support updates, QA records, and follow-up actions across time zones. • Work with content, operations, product, engineering, and client-facing teammates to fix issues quickly and prevent repeats. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. • Improve checklists, playbooks, templates, support workflows, and lightweight automations as you learn what breaks in practice.

🎯 Requisitos

• Strong application support, product support, content operations, QA, live operations, or support operations instincts. • Exceptional attention to detail, especially when checking text, visuals, links, timing, structured information, and issue evidence. • High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you. • First-principles troubleshooting: you want to understand what is actually happening, not just route a ticket or repeat a known answer. • Clear written English and the ability to explain an issue calmly, precisely, and without drama. • Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait. • Outcome ownership: you care whether the content, fix, support update, or escalation actually landed correctly. • Curiosity about systems. You want to understand why an issue happened and how to prevent similar issues next time. • Comfort using AI and tools to improve your own work while still checking important details yourself. • Reliability and follow-through when live coverage, client support, or content accuracy matters. • Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet. • Interest in sport, media, digital content, SaaS, live operations, or customer-facing product support.

🏖️ Benefícios

• Fully remote working anywhere in the Philippines!