Implementation & Enablement Manager, Strategic Accounts

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🕒 Setembro 23

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 24%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 50 dias.
• Sem salário divulgado.

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StructureFlow

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2017

💼 Consultoria

⚖️ Jurídico

☁️ SaaS

💰 Seed Round em 2022-12

Consulting • Legal • SaaS

StructureFlow é uma empresa líder em software que oferece uma plataforma de modelagem visual projetada para ajudar profissionais de negócios a entender e gerenciar relacionamentos comerciais complexos. O software permite que os usuários criem, sem esforço, gráficos elegantes, diagramas, organogramas, mapas de processos e cronogramas a partir de dados existentes, facilitando a melhor comunicação e colaboração. Confiado por mais de 50 principais empresas de serviços profissionais, o StructureFlow aumenta a produtividade e as capacidades de tomada de decisão, permitindo uma análise holística e compreensão dos projetos. É particularmente popular na indústria jurídica, ajudando advogados a gerar organogramas de grupo de alta qualidade e a colaborar de forma mais eficaz com os clientes.

Descrição

• Support pilots at strategic accounts, then continue as delivery lead once the account converts • Run end-to-end onboarding at strategic accounts, from kick-off through go-live • Design and deliver training for end users, power users, and champions, in person and remotely • Help clients embed StructureFlow into live matter and project work • Act as the in-region contact for requests routed from the UK Client Success team • Provide high-quality support: triage, resolve or escalate, and close the loop • Build enablement assets, including guides, FAQs, and training materials • Run proactive early-life check-ins and monitor adoption signals through the first 30-90 days • Feed voice-of-customer insight to Product and Client Success • Partner with the account's commercial lead on planning and account reviews without owning commercial outcomes • Keep accurate records in CRM and CS tools • Serve as the North American point of contact for the UK Client Success team • Attend client sites when needed and run sessions with partners, associates, analysts, and support teams

🎯 Requisitos

• 3-5+ years in B2B SaaS implementation, onboarding, or enablement and training • Experience delivering training to legal professionals, or to a comparably senior professional audience. You don't need a JD, but you do need to have held a room of people at that level. • Working knowledge of how legal or professional services teams operate: paralegal, company secretarial, law firm training, KM or innovation backgrounds are all strong routes into this role. • Confidence presenting live and running training that changes how people work • Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product • Strong project discipline across multiple concurrent accounts • Empathy for sophisticated users with varying tech comfort • Clear written communication and documentation habits • Willingness to travel regularly across North America, including at short notice • Right to work in the United States • LegalTech or professional services SaaS experience • Experience building training curricula or knowledge bases • Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk) • JD or practising lawyer background is desirable/not required • Deep corporate or transactional law expertise is desirable/not required

🏖️ Benefícios

• Competitive salary and performance-based bonus. • Generous PTO policy - 25 days is standard for our global team • Healthcare (medical, dental, vision) • 401(K) • Flexible working - a combination of remote work, and business travel • Learning & Development budget • Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity • High impact work that really matters - success in this role will drive our company forward and have an outsized impact on our business and clients

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