Director, Card Operations

🕒 Junho 19

🏄 California, Nevada – Remoto

🏄 California – Remote 🎰 Nevada – Remote

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Sunbit

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

🚘 Automotivo

💼 Consultoria

Healthcare • Automotive • Consulting

A Sunbit é uma empresa de tecnologia que oferece uma solução de financiamento "pague ao longo do tempo" para ajudar as pessoas a gerenciar o custo de serviços essenciais, como reparos de automóveis, cuidados dentários, cuidados oftalmológicos, cuidados veterinários e saúde em geral. A empresa faz parceria com comerciantes e oferece uma solução de cartão de crédito de última geração que aprimora a experiência de compra sem taxas adicionais. A Sunbit concentra-se em tornar o financiamento acessível e justo, com altas taxas de aprovação e termos transparentes, permitindo que os clientes distribuam o custo de suas compras ao longo do tempo, sem encargos por atraso ou cobranças ocultas. Além disso, a Sunbit colabora com varejistas para lançar cartões de crédito co-branded que se integram aos programas de fidelidade existentes, visando aumentar a frequência de compras dos clientes e o valor dos pedidos.

Descrição

• Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations. • Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals. • Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards. • Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners. • Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs. • Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities. • Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities. • Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement. • Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs. • Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements. • Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support. • Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels. • Develop business cases for operational investments and strategic initiatives. • Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

🎯 Requisitos

• 10+ years of experience in card operations, card processing, payments, fintech, banking, or consumer lending environments. • Deep expertise working with Fiserv/First Data card processing platforms, particularly Optis and related operational systems. • Demonstrated success leading large-scale card operations organizations, driving complex operational initiatives, and developing high-performing teams. • Experience managing vendor relationships and driving performance across large external partners. • Strong understanding of card issuing operations, transaction processing, disputes, fraud operations, servicing, collections, and card lifecycle management. • Experience partnering effectively across Product, Engineering, Risk, Compliance, Finance, and Customer Experience teams. • Exceptional problem-solving, communication, and stakeholder management skills.

🏖️ Benefícios

• Mission driven, empowered, and collaborative culture • Competitive pay and stock options • Unlimited PTO • Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) • Newly added HSA and Pet Insurance • 401(k) with company match • Cell Phone Stipend • Team-based strategic planning and ownership of deliverables