Manager, Business Applications Support

🕒 Novembro 2

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 9 dias.
• Sem salário divulgado.

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SunStream Business Services

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🤝 B2B

🏦 Bancário

🏢 Corporativo

B2B • Banking • Enterprise

A SunStream Business Services é uma provedora B2B de sistemas de back-office e serviços operacionais focados em associações de Crédito Rural e instituições financeiras rurais. Oferece uma combinação de serviços de contabilidade gerenciada (rastreamento de remessas, processamento de lockbox, contabilidade de empréstimos especializada), serviços empresariais (serviços de colateral, imposto corporativo, operações de seguros, correspondência), sistemas de contabilidade principais (sistemas financeiros e de relatórios, processamento de razão geral, sistemas de contabilidade de empréstimos), serviços de dados (integração e relatórios de dados) e serviços de tecnologia (experiência do usuário, suporte de infraestrutura e nuvem e serviços de segurança incluindo Defesa Cibernética FieldSafe). A SunStream se posiciona como uma plataforma e parceira de serviços gerenciados que ajuda cooperativas e Associações de Crédito Rural a escalar, modernizar e manter autonomia operacional.

Descrição

• Lead delivery of functional business application support and ensure timely resolution of configuration, data, and processing issues • Oversee production processes including batch processing, credit bureau reporting, customer correspondence, and tax form generation • Own product management for customer correspondence and year-end tax reporting • Establish and monitor service levels, performance metrics, and continuous improvement initiatives • Drive root cause analysis, process optimization, documentation standards, and audit readiness, including ICFR controls • Lead, develop, and coach business applications analysts and contractors • Establish ownership and cross-training to ensure application support coverage and continuity • Set performance expectations and foster accountability, collaboration, and customer focus • Manage staffing, resource planning, and team development • Serve as primary escalation point for application support and ensure a positive client experience • Partner with business leaders, Customer Success, and Account Management teams • Communicate application performance, trends, risks, and improvement opportunities to stakeholders • Collaborate with Service Desk, Product, IT, Security, and development teams • Manage print, mail, and tax reporting vendor relationships • Lead support readiness for enhancements, upgrades, conversions, and platform transitions • Translate client feedback and support trends into product, process, and service delivery recommendations

🎯 Requisitos

• Bachelor’s degree in information technology, business administration, finance, or related field • 5 years of related experience in application support, financial accounting, data analytics or loan accounting • Leadership experience preferred • Experience with service desk tools and IT service management (ITIL) practices, including incident, problem, and change management, such as Jira Service Management (JSM) • General ledger and reporting applications experience • Experience with core banking or loan servicing systems, such as Fiserv DNA, preferred • Experience managing vendors, contracts, and third-party support relationships preferred • Farm Credit or agricultural lending experience preferred • Equivalent combination of education and experience sufficient to perform the essential functions of the job

🏖️ Benefícios

• Competitive salary and bonus package • Comprehensive medical, dental and vision insurance • Tax-advantaged healthcare accounts • 401(k) plan with generous employer match • Income protection benefits • Individual learning & development budget • Robust time off plans • Workplace flexibility

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