Customer Service Representative

🕒 Junho 3

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SupportNinja

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

🤝 B2B

🤖 Inteligência Artificial

🏢 Corporativo

💰 $500.000 Seed Round - SupportNinja em 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja é um provedor de terceirização e experiência do cliente (CX) habilitado por IA que oferece serviços de terceirização escaláveis, movidos por tecnologia, para empresas em rápido crescimento. Eles combinam agentes humanos com fluxos de trabalho impulsionados por IA (marcados como NinjaAI) para fornecer suporte ao cliente, suporte técnico, integração de clientes, conversão, renovações, moderação de conteúdo, operações de dados e serviços de finanças e contabilidade. A SupportNinja enfatiza o design com prioridade à privacidade e conformidade (SOC 2 Tipo 2, PCI-DSS, HIPAA, GDPR), oferece um processo de lançamento Management-as-a-Service (MaaS) e se posiciona como um parceiro para empresas de grande porte e em estágio de crescimento que buscam aumentar sua capacidade e melhorar resultados ao longo da jornada do cliente.

Descrição

• Handle inbound voice support calls promptly and professionally to address inquiries via phone, email, or chat. • Deliver pre-approved communications and structured scripted responses to provide accurate product and service information. • Ensure a polished, reliable delivery to sound "reasonably credible" during all investor-facing interactions. • Provide basic clarification and reassurance to callers based directly on existing written client communications. • Follow a structured call flow and strictly adhere to designated escalation pathways for edge cases. • Log, manage, and track customer interactions via a VoIP system (JustCall will be used) and accurately document details in the organization’s CRM. • Efficiently manage high-volume, repetitive inquiry handling during peak operational periods. • Resolve customer issues in a timely, efficient manner and follow up to ensure satisfaction. • Participate in training programs and continuous learning modules to improve knowledge of products, services, and operational processes. • Meet or exceed performance targets for related KPIs while collaborating across departments. • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, performing other duties as assigned.

🎯 Requisitos

• Previous customer service experience or an equivalent background. • Good communication skills, both verbal and written. • Neutral accent / westernized communication style is required. • Proficient in using computers, navigating software applications, and managing toolsets. • Prior knowledge and hands-on experience with a CRM system is preferred.

🏖️ Benefícios

• Competitive Compensation • Full adherence to government-mandated benefits. • Retirement Savings Program with Company Matching. • Comprehensive Life Insurance. • HMO coverage starting on Day 1. • Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service. • Paid Time Off + dedicated Birthday Leave. • Clear opportunities for skills training and long-term professional development.