E-commerce and Customer Support Coordinator

Vaga não está no LinkedIn

🕒 Maio 21

🇵🇭 Filipinas – Remoto

💵 ₱35.000 - ₱55.000 / mês

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

👻 Score fantasma 33%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Outforce

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🎯 Recrutamento

☁️ SaaS

Consulting • Recruitment • SaaS

A Outforce é uma empresa global de recrutamento e terceirização offshore, reconhecida por sua abordagem inovadora na conexão de empresas com talentos de alto nível. Com sede na Austrália e significativa presença operacional nas Filipinas, a Outforce oferece soluções de talentos personalizadas para aumentar a produtividade e reduzir os custos de pessoal em vários setores. Oferecendo preços transparentes e um compromisso com a satisfação do cliente, a Outforce capacita empresas em todo o mundo a atender efetivamente suas necessidades de pessoal.

Descrição

• Customer support — all online channels • Managing all online customer enquiries through Gorgias (the brand’s helpdesk platform), responding within 24 hours • Handling WhatsApp customer communications, including responding to broadcast messages around new collection launches • Resolving issues calmly and professionally — order amendments, delivery problems, sizing questions, product enquiries • Processing customer refunds following the brand’s policies • Supporting returns and exchanges, including inspecting return data weekly and flagging patterns • Conducting daily order checks, monitoring fulfillment, pre-orders and reporting any issues back to the e-commerce team • Managing and executing weekly stock transfers between locations, ensuring accurate inventory levels across all channels • Website and product operations • Uploading product information, copy, and imagery to the brand’s Shopify site • Tagging products correctly so they appear in the right collections and filters • Uploading size guides and product details • Updating pricing across the website • Managing pre-order and restock notification messaging • Running regular UX spot-checks across the website to catch issues before customers do • Supporting the brand’s international customers through Global-E (their cross-border e-commerce platform — training provided) • Resolving delivery issues that span international shipping • Supporting performance reporting across e-commerce, social, and email channels — extracting key metrics from the brand’s analytics platforms and presenting them in a structured weekly format • Flagging trends, anomalies, and opportunities to the UK team

🎯 Requisitos

• 2+ years’ experience in logistics, freight operations, supply chain coordination, wholesale operations, or e-commerce operations • A track record of working with international clients — US, UK, Australian, or European businesses preferred • Strong familiarity with at least one ERP, inventory management, or warehouse management platform — examples include but are not limited to NetSuite, SAP, Odoo, Cin7, ShipStation, Zoho Inventory, or similar. • Strong Excel / Google Sheets users who have managed inventory or operations without a dedicated ERP are also welcome to apply • Excellent written English — you will be writing to retail buyers and logistics partners in the UK every day • Strong attention to detail, particularly with numbers, codes, and documentation • Comfort working with high-value, high-detail work where getting the numbers right matters • A bachelor’s degree, ideally in logistics, supply chain, business administration, or a related field • Bonus points if you have 4+ years’ experience or prior wholesale operations background • Prior experience with apparel, fashion, or consumer goods brands • Familiarity with international customs documentation and commodity coding (any jurisdiction) • Exposure to international wholesale or retail partner portals (e.g. major department store vendor systems) • Experience working night shift or UK hours for previous international employers

🏖️ Benefícios

• Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave, giving you flexibility to manage your time • Engaging team activities and events to keep work enjoyable • Build strong, high-impact connections with key stakeholders across the business • Take part in client engagement initiatives to elevate your professional experience