Customer Service Representative

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Women in Aviation International

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1 - 10 funcionários

Fundada em 1994

💼 Consultoria

📦 Logística

🚀 Aeroespacial

Consulting • Logistics • Aerospace

A Women in Aviation International é a maior organização sem fins lucrativos do mundo dedicada a ampliar a presença de mulheres em todas as áreas da aviação. Oferece uma plataforma de networking, mentoria e desenvolvimento profissional por meio de eventos como a Conferência Anual Women in Aviation International. A organização disponibiliza bolsas de estudo, recursos educacionais e capítulos regionais para apoiar mulheres que buscam carreiras em aviação e no setor aeroespacial. Com mais de 20. 000 membros, tem como objetivo inspirar e empoderar mulheres de todas as idades a se destacarem nessas áreas.

Descrição

• Handle all customer communication through online marketplaces, and phone calls. • Ensure customer satisfaction by addressing and resolving customer concerns promptly. • Provide product information as need. • Recommend products when necessary. • Conduct research to solve shipping issues. • Monitor marketplace returns. • Monitor and respond to marketplace claims and disputes. • Maintain a comprehensive understanding of all company products and related systems/sales platforms. • Maintain a comprehensive understanding of customer service and marketplace guidelines. • Adhere to customer service guidelines to meet company standards and comply with metrics. • Data entry as needed to create RMAs. • Handle cancellations and refunds as needed. • Uphold a high level of professionalism. • Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development. • Undertakes additional responsibilities and tasks as directed by management.

🎯 Requisitos

• High School Diploma or an equivalent qualification; or an equivalent combination of education and experience; Bachelor's Degree Preferred. • 2+ years’ experience in a call center customer service environment. • Channel advisor experience preferred. • Knowledge of automotive aftermarket and other vehicle components a plus. • Knowledge of Infor LN (BAAN) a plus. • Demonstrates strong problem-solving abilities. • Capable of following instructions and responding to management direction. • Detail-oriented and able to handle multiple tasks simultaneously. • Exhibits experience working collaboratively in a team environment. • Possesses strong verbal and written communication skills. • Ability to speak and read English is preferred. • Must be able to learn and adapt to changes quickly.