Customer Service Representative, Logistics

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🕒 Junho 9

🌐 Filipinas, Brasil, +3 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇧🇷 Brasil – Remoto 🇨🇱 Chile – Remoto 🇿🇦 África do Sul – Remoto 🇳🇬 Nigéria – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

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Hire Overseas

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Hire Overseas é uma agência de recrutamento especializada em conectar empresas a talentos de primeira linha no exterior. Atuando em uma ampla gama de funções — de áreas técnicas e de design a marketing e suporte administrativo — a Hire Overseas tem como objetivo otimizar operações e aumentar a produtividade de seus clientes, ao mesmo tempo em que proporciona economias significativas de custos. A empresa prioriza a qualidade ao aprovar menos de 1% dos candidatos globais, garantindo que apenas profissionais excepcionais sejam colocados em diversas posições remotas.

Descrição

• Serve as the day-to-day point of contact for assigned client accounts • Receive, review, and process incoming orders with accuracy before warehouse execution • Ensure all order details are correct and complete prior to handoff • Manage high-volume email and async communication across clients via email and WhatsApp • Coordinate shipment routing based on client and end-customer requirements • Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco • Handle routing instructions and ensure shipments are dispatched correctly and on time • Generate and manage bills of lading, shipping labels, and compliance documentation • Ensure all shipments are fully documented and dispatch-ready • Maintain accurate records across the internal WMS and logistics tools • Act as the liaison between the client and the warehouse manager • Communicate order priorities, flag issues, and track fulfillment status • Resolve execution issues quickly and keep clients informed throughout

🎯 Requisitos

• Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment • Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar • Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides • Familiarity with warehouse management systems • Strong written English: the majority of this role is email-based communication and documentation accuracy is critical • High attention to detail and a process-driven approach to managing multiple workflows simultaneously • Comfortable working in a Windows-based environment with VPN and remote desktop access • Availability to work EST business hours

🏖️ Benefícios

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you're most productive