Customer Service Representative

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🕒 Junho 4

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Virtual Assist

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

📦 Logística

💼 Consultoria

Marketing • Logistics • Consulting

A Virtual Assist é um serviço que fornece assistentes virtuais especializados para ajudar proprietários de negócios a delegar tarefas ocupadas, como administração, e-mails e gerenciamento de mídias sociais. Ao liberar tempo, a Virtual Assist permite que os clientes se concentrem no crescimento de seus negócios e tomem decisões impactantes sem se sobrecarregar com responsabilidades rotineiras. Seja para pequenos empresários ou consultores financeiros, a empresa visa aumentar a produtividade e otimizar operações a um custo eficaz.

Descrição

• Handle inbound and outbound customer communication via phone, email, SMS, or chat • Provide professional and timely customer support while maintaining a positive client experience • Update and manage customer information accurately in JobNimbus CRM • Follow company SOPs, scripts, and workflows consistently • Schedule appointments and coordinate follow-ups with clients and internal teams • Monitor customer inquiries and ensure all tickets or requests are resolved promptly • Document customer interactions, notes, and updates inside the CRM • Assist with lead management, status updates, and pipeline tracking • Perform data entry and maintain organized digital records • Escalate customer concerns or urgent issues to the appropriate department • Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery • Track task completion and maintain daily productivity targets • Assist with quality assurance by ensuring all processes are completed accurately • Maintain confidentiality of customer and company information • Provide general administrative support and assist with special projects as needed

🎯 Requisitos

• At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support • Excellent verbal and written English communication skills • Neutral or minimal accent is required • Experience using CRM platforms, preferably JobNimbus • Ability to follow SOPs and structured workflows with high accuracy • Strong organizational and multitasking skills • Comfortable handling customer concerns professionally • Proficient in Google Workspace or Microsoft Office Suite • Ability to work independently with minimal supervision • Strong attention to detail and problem-solving skills • Stable internet connection and quiet work environment required • Must have access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark

🏖️ Benefícios

• Work-from-home opportunity. • Opportunity to contribute to a growing business by enhancing efficiency and client experience. • Supportive and collaborative work environment.