Customer Support – Card Services, Crypto Focus

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Extend Your Team

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

🏥 Saúde

🛡️ Seguros

📣 Marketing

Healthcare • Insurance • Marketing

A Extend Your Team é uma empresa de recrutamento e serviços gerenciados que forma equipes de assistentes virtuais e operações remotas experientes para empresas em rápido crescimento. Eles utilizam um sistema de seleção proprietário para alocar profissionais autônomos e em tempo integral (assistentes executivos, representantes de suporte ao cliente, contadores, analistas) que se integram aos fluxos de trabalho dos clientes para impulsionar a execução, reduzir custos e escalar operações rapidamente. A Extend Your Team atende startups apoiadas por VC, empresas de médio porte e grandes corporações em setores como fintech, seguros, hipotecas e serviços financeiros, com ênfase em ROI mensurável e contratação rápida e estratégica.

Descrição

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools. • Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management. • Documenting & logging issues (as well as customer compliments & complaints). • Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process. • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems. • Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

🎯 Requisitos

• At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing. • Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required. • Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending. • Ability to explain complex concepts such as "Superposition," "Margin Calls," and "LTV Ratios" to a non-technical audience. • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English. • Great organizational skills & time management abilities. • Experience using customer communication tools (ZenDesk), Google Drive, and internal CRM systems. • Detail-Oriented - accuracy is critical when dealing with volatile digital assets and financial transactions. • Bachelor's Degree or comparable work experience in financial services. • Flexibility to work US Pacific time (10 AM to 7 PM).