Customer Success Manager

🕒 Julho 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Swiftly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🛒 Varejo

🛍️ Comércio Eletrônico

Retail • eCommerce • Advertising

A Swiftly é uma empresa de tecnologia para o varejo focada em fornecer uma plataforma integrada para que os varejistas aprimorem sua presença digital e se envolvam com os consumidores modernos. Sua plataforma oferece experiências de compras personalizadas, programas de fidelidade, mídia de varejo e soluções de e-commerce, permitindo que os varejistas aumentem as vendas e construam fidelidade do cliente. A Swiftly pretende simplificar a jornada de transformação digital dos varejistas e apoiar as lojas físicas na competição com varejistas maiores. A empresa também fornece soluções para anunciantes alcançarem seu público-alvo de forma eficaz utilizando dados primários e insights. A Swiftly foi reconhecida por sua abordagem inovadora no espaço da tecnologia para o varejo, ganhando prêmios como "Melhor Solução de Tecnologia para o Varejo" no MarTech Breakthrough Awards.

Descrição

• Own the end-to-end post-implementation relationship for mixed book of business for retailer accounts • Act as the primary point of contact and trusted advisor for customer stakeholders to drive value from Swiftly’s core products • Develop account success plans aligned to retailer goals, KPIs, and revenue targets • Proactively identify risks, opportunities, and optimization paths • Drive product adoption across Swiftly solutions (apps, web, retail media, audience optimizer) - track the success • Evangelize customers knowledge of product services and advise them on how to grow their marketing programs • Ensure customers understand and realize measurable value from the platform • Lead regular business reviews (QBRs / MBRs) focused on performance, insights, and roadmap alignment • Drive feedback, discovery and outcomes • Translate data into clear, actionable recommendations for customers • Drive renewals and retention outcomes (GRR / NRR) for your portfolio • Identify and support upsell and expansion opportunities in partnership with Sales • Support revenue growth initiatives including new features, media offerings, and pilots • Partner closely with Implementation/solutions engineering during handoff and early lifecycle • Coordinate with Support and Product to resolve issues and escalate feedback • Represent the voice of the customer internally and influence product priorities • Contribute to process improvements, playbooks, and scalable CS programs • Maintain accurate account data, health scores, and forecasts in CRM / CS tools • Track key metrics including adoption, usage, revenue performance, and NPS • Follow established CS processes while contributing to continuous improvement • Other related duties as assigned

🎯 Requisitos

• 4+ years of experience in Customer Success, Account Management, or Client Services • Experience supporting B2B SaaS customers (MarTech, AdTech, Retail Tech preferred) • Strong ability to manage multiple accounts and priorities simultaneously • Data-driven mindset with comfort analyzing performance metrics and trends • Excellent communication skills, written, verbal, and executive-level • Proven track record of driving retention and customer satisfaction • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship

🏖️ Benefícios

• None specified