Retail Renewals Director

🕒 Maio 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $155.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Swiftly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🛒 Varejo

🛍️ Comércio Eletrônico

Retail • eCommerce • Advertising

A Swiftly é uma empresa de tecnologia para o varejo focada em fornecer uma plataforma integrada para que os varejistas aprimorem sua presença digital e se envolvam com os consumidores modernos. Sua plataforma oferece experiências de compras personalizadas, programas de fidelidade, mídia de varejo e soluções de e-commerce, permitindo que os varejistas aumentem as vendas e construam fidelidade do cliente. A Swiftly pretende simplificar a jornada de transformação digital dos varejistas e apoiar as lojas físicas na competição com varejistas maiores. A empresa também fornece soluções para anunciantes alcançarem seu público-alvo de forma eficaz utilizando dados primários e insights. A Swiftly foi reconhecida por sua abordagem inovadora no espaço da tecnologia para o varejo, ganhando prêmios como "Melhor Solução de Tecnologia para o Varejo" no MarTech Breakthrough Awards.

Descrição

• Own the end-to-end renewal lifecycle for Audience Optimizer (AO) across Swiftly’s full retailer portfolio in collaboration with the assigned Sales Director • Develop and execute strategic account plans to drive retention, increased investment, and long-term growth • Act as a consultative agency partner to retailers—aligning AO strategy with promotional calendars, merchandising priorities, and business objectives • Lead campaign planning in partnership with retailers, including audience strategy, budget allocation, flighting, and channel mix recommendations • Translate performance data and closed-loop measurement insights into clear, actionable optimization strategies and renewal narratives • Proactively identify opportunities to expand AO adoption, increase budgets, and introduce incremental use cases (e.g., seasonal campaigns, conquesting, loyalty growth) • Build and maintain strong relationships with key stakeholders, including marketing, merchandising, and executive leadership • Lead renewal conversations, including business case development, performance storytelling, and commercial negotiations • Partner cross-functionally with Account Management, Analytics, Ad Ops, and Product teams to ensure successful campaign execution and continuous improvement • Monitor campaign performance trends and provide strategic guidance to improve outcomes and drive incremental sales impact • Maintain accurate forecasting for renewals and growth opportunities, ensuring visibility into revenue retention and expansion • Serve as a subject matter expert on AO, retail media strategy, and grocery promotional dynamics • Identify risks to renewal early and develop mitigation strategies to ensure continuity and prevent churn • Other related duties as assigned

🎯 Requisitos

• 7+ years of experience in grocery retail, retail media, digital advertising, or account management with a strong focus on renewals and customer growth • Deep understanding of grocery retail operations, including promotional strategy, merchandising cycles, and digital circulars • Experience operating in a consultative or agency-style role, managing ongoing client relationships and campaign strategy • Strong knowledge of retail media, including audience targeting, media planning, and performance measurement (onsite and offsite) • Experience analyzing campaign performance and translating insights into strategic recommendations that drive measurable outcomes • Proven ability to lead renewal and expansion conversations, including building business cases and influencing investment decisions • Strong understanding of first-party data, loyalty ecosystems, and closed-loop measurement methodologies • Demonstrated ability to engage and influence cross-functional stakeholders, including executive leadership • Experience managing complex, multi-stakeholder client relationships in a fast-paced environment • Strong communication, presentation, and storytelling skills, with the ability to simplify complex data into clear narratives • Proficiency in Salesforce and forecasting tools • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship.

🏖️ Benefícios

• Equal Employment Opportunity and Affirmative Action Employer • Reasonable accommodations available for qualified individuals with disabilities