Contact Center Agent

🕒 Abril 23

⛷️ Utah – Remoto

⛷️ Utah – Remote

💵 $23 - $28 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

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Switchfly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2001

🤝 B2B

☁️ SaaS

🔌 API

B2B • SaaS • API

A Switchfly é uma empresa de tecnologia de loyalty de viagens de white-label que oferece uma plataforma SaaS para empresas proporcionarem recompensas de viagem e pacotes dinâmicos. A empresa conecta o inventário de viagens (passagens aéreas, hotéis, carros, atividades) com programas de recompensas de colaboradores e fidelidade, integrando via APIs e utilizando aprendizado de máquina para personalizar recomendações e simplificar a gestão de fornecedores e o suporte ao viajante. A Switchfly atende principalmente companhias aéreas, serviços financeiros, operadores de programas de fidelidade, plataformas de RH/recompensas e organizações de membros para impulsionar os resgates de pontos e melhorar o engajamento de clientes e colaboradores.

Descrição

• Assist customers with itinerary changes, cancellations, and rebooking for flights, hotels, car rentals, and activities. • Utilize Sabre or other GDS tools to research and manage flight and travel bookings efficiently. • Take full ownership of customer issues—ensuring thorough follow-up until a resolution is achieved. • Provide clear, accurate information about fare rules, hotel and rental policies, and change or cancellation fees. • Deliver prompt, empathetic, and solution-oriented support via phone, email, or chat. • Resolve complex travel issues by thinking critically and proactively identifying alternatives or next steps. • Maintain accurate records of customer interactions and booking updates. • Collaborate with airline, hotel, and other travel partners to advocate for and resolve customer concerns. • Hold yourself accountable for providing timely, effective service and delivering a positive customer experience. • Stay informed on industry updates, travel restrictions, and OTA procedures.

🎯 Requisitos

• Travel industry, Travel Agency, or Online Travel Agency experience. • Proficiency with Sabre or a similar GDS system. • Strong understanding of airline fare rules, hotel cancellation policies, and third-party booking procedures. • Demonstrated ability to take ownership of customer cases, problem-solve independently, and follow through to resolution. • Excellent communication skills and attention to detail. • Ability to multitask and remain composed in a fast-paced environment. • Flexibility to work varied shifts including evenings, weekends, and holidays. • Ability to travel if needed for training or meetings. • High School diploma or equivalent experience

🏖️ Benefícios

• Medical, Dental, and Vision Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • Life Insurance • Short-Term and Long-Term Disability Coverage • 401(k) Plan with Company Match — Eligible to Contribute Immediately • Paid Time Off and Company Holidays • Employee Assistance Program (EAP) • Training Provided and Ongoing Development Support