Tier III Engineer

🕒 Junho 12

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

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SWK Technologies, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1987

🤝 B2B

💸 Finanças

☁️ SaaS

💰 $1.000.000 Venture Round em 2014-06

B2B • Finance • SaaS

A SWK Technologies, Inc. é uma provedora de soluções tecnológicas especializada em software de contabilidade e ERP, hospedagem em nuvem e serviços de TI gerenciados. Ela se concentra em oferecer soluções integradas de gerenciamento de negócios personalizadas para diversos setores, incluindo construção, distribuição, saúde e organizações sem fins lucrativos. Como parceira de provedores de software líderes como Acumatica e Sage, a SWK visa capacitar as empresas com sistemas financeiros modernos e infraestruturas de TI seguras, permitindo que seus clientes otimizem as operações e alcancem maior eficiência.

Descrição

• Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access • Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts • Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration • Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates • Collaborate with the engineering team on process improvements, documentation, and knowledge transfer • Contribute to post-incident reviews and root cause analysis • Support internal initiatives including tooling improvements and platform administration

🎯 Requisitos

• 5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment • Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) • Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) • Experience with firewall administration (SonicWall preferred) • Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender) • Ability to manage multiple concurrent client engagements without losing the details • Strong written and verbal communication skills • Self-directed and comfortable working remotely without close supervision • Additional Qualifications that are good to have: • Microsoft certifications (AZ-104, AZ-305, or similar) • Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.) • Familiarity with virtualization platforms (Hyper-V, VMware) • PowerShell scripting for automation and administration • Background in change management processes or ITIL fundamentals

🏖️ Benefícios

• Full time role in a remote first workplace • Dental, Life, Medical, Retirement, Vision