General Manager – New Initiative

🕒 Abril 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $267.000 - $361.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Sword Health

Sword Health

201 - 500 funcionários

Fundada em 2015

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

🧘 Bem-estar

Healthcare Insurance • Artificial Intelligence • Wellness

A Sword Health é uma empresa de saúde digital que combina inteligência artificial (IA) com expertise clínica para oferecer cuidados de padrão mundial para condições de saúde musculares, articulares e pélvicas. Ao oferecer fisioterapia digital e cuidados orientados por IA, a Sword ajuda as pessoas a se recuperarem de problemas físicos no conforto de casa, evitando cirurgias e reduzindo a necessidade de medicamentos. A empresa oferece a empregadores, planos de saúde e indivíduos planos de tratamento personalizados, com ótima relação custo-benefício e resultados comprovados em redução da dor e melhoria da produtividade. A Sword Health é dedicada a ampliar o acesso a cuidados de alta qualidade e a promover equidade em saúde em comunidades ao redor do mundo.

Descrição

• Own the initiative end-to-end as a business: Define the strategy, roadmap, and execution plan, and drive this initiative to become a core entry point into the platform with clear impact on member engagement, care access, and client outcomes. • Run the operating system: Set goals and KPIs, establish a strong execution cadence, and ensure consistent tracking, prioritization, and delivery across all work streams. • Drive product and clinical experience: Shape the end-to-end member experience from first interaction through guidance and routing, ensuring clarity, safety, and effectiveness in how members understand their needs and take action. • Advance the intelligence layer: Work closely with AI/ML and engineering teams to improve decision quality, routing accuracy, and response consistency, balancing speed of iteration with reliability and safety. • Own performance and outcomes: Track and improve key metrics such as adoption, resolution, routing quality, and time to appropriate care, and ensure the initiative contributes meaningfully to overall client ROI. • Lead cross-functionally: Align Product, Engineering, Clinical, Growth, Operations, and Commercial teams, resolve trade-offs, and drive decisions that keep execution focused and efficient. • Act as a visible leader: Communicate clearly, surface risks early, and maintain accountability for delivery and outcomes across stakeholders.

🎯 Requisitos

• 10+ years of experience across product, strategy, operations, or general management: With a significant portion in high-growth or fast-paced environments, and clear progression into roles with increasing ownership. • Proven end-to-end ownership of a product or business area: Track record of owning a product or business area with measurable impact on growth, engagement, or cost outcomes. • Strong 0→1 and scaling experience: Experience building new products or initiatives from early stages and scaling them into meaningful drivers of business impact. • Entrepreneurial or builder mindset (founder or equivalent experience preferred): Experience operating with high ownership, making decisions under uncertainty, and driving execution without established structures. • Strong operating and execution discipline: Ability to translate ambiguous problems into clear plans, set priorities, and consistently deliver results in a fast-moving environment. • Hands-on experience with AI-driven products or systems: Experience working with AI-based systems, with the ability to make trade-offs between model performance, speed, and user experience. • Ability to drive outcomes through cross-functional teams: Experience aligning Product, Engineering, Clinical or Operations, and Commercial stakeholders, and driving decisions without relying on direct authority. • Analytical and data-driven mindset: Comfort defining KPIs, diagnosing performance issues, and using data to inform prioritization and course correction. • Experience building and scaling teams or functions: Track record of hiring, structuring, and developing teams with clear ownership and accountability. • Comfort operating in ambiguity: Ability to create structure where none exists, make decisions with incomplete information, and maintain momentum in complex environments. • Experience delivering complex products or programs: Background working on products that require coordination across multiple systems, stakeholders, or external partners. • Strong communication and stakeholder management: Ability to communicate clearly with senior leadership and ensure alignment across teams with different priorities. • Experience in healthcare ecosystems (preferred): Familiarity with care delivery, navigation, or benefits systems, including exposure to providers, payers, or healthcare data.

🏖️ Benefícios

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family

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