Technical Control Engineer

🕒 Outubro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $69.000 - $101.200 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👷🏻‍♀️ Engenheiro

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Symbotic

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

📦 Logística

💼 Consultoria

🍽️ Alimentos e Bebidas

Logistics • Consulting • Food & Beverage

A Symbotic é uma empresa de automação industrial que fornece uma plataforma de automação de armazéns de ponta a ponta, movida por inteligência artificial, combinando robôs móveis autônomos, visão e sensoriamento avançados e software de orquestração para modernizar as cadeias de suprimento. Seu sistema integra hardware e software inteligente para aumentar a capacidade de processamento, precisão e densidade de armazenamento para clientes de varejo, supermercados, bens de consumo embalados (CPG) e atacado, solucionando restrições de mão de obra e ineficiências operacionais em operações de distribuição e atendimento.

Descrição

• Manage and resolve complex technical support requests via ticketing systems, phone, email, and chat • Provide advanced remote support for electro-mechanical, software, networking, and controls-related issues using remote access tools • Troubleshoot automation and robotic systems, PLCs, motors, VFDs, motion control systems, software applications, networking, and scripting • Serve as a technical escalation point and focal lead during major incidents • Coordinate Software, Controls, Hardware, R&D, and Customer Operations resources to restore service • Prioritize issues based on customer impact, system criticality, and contractual SLAs • Provide timely incident updates to internal and external stakeholders • Respond to equipment downtime events and coordinate external vendors or resources • Monitor system metrics, logs, and trends to identify potential failures • Drive Root Cause Analysis for critical and recurring incidents to reduce MTTR and prevent recurrence • Identify systemic issues and translate findings into preventative actions and process improvements • Participate in post-incident reviews and lead follow-up actions • Own critical events from incident intake through full resolution • Collaborate with R&D, Implementation, and Customer Operations to transition sites from Hypercare to steady-state support • Create and improve knowledge-base content and contribute to scalable shift-left resolution • Support system maintenance, including data backups, trend analysis, and I/O checks • Interpret electrical schematics, OEM manuals, and system documentation • Stay current on supported software, hardware, tools, and platform updates

🎯 Requisitos

• Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered • Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems • Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred • Demonstrated experience providing remote system support using Remote Desktop and SSH • Strong understanding of TCP/IP networking, protocols, and troubleshooting • Familiarity with packet sniffers, network probes, and command-line diagnostic tools • Proficiency with Linux shell environments and scripting • Working knowledge of SQL scripting and application support • Familiarity with ISC DHCP, BIND, and server configuration • Experience with motion control systems, servos, VFDs, Allen Bradley ControlLogix, Ladder Logic, C, and scripting languages • Experience with server management, Active Directory, and Windows/Linux patching • Strong troubleshooting, documentation, collaboration, and communication skills • Ability to prioritize and perform effectively in high-pressure, customer-facing environments • Valid driver's license and ability to drive and/or fly to client and customer locations • Ability to own a credit card and manage expenses personally for bi-weekly reimbursement

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Disability benefits • 401K • PTO • Up to 15% travel may be required • Bi-weekly reimbursement of personally managed business expenses

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo