Technical Support Administrator

🕒 Maio 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $25 - $35 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Symbotic

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

🤖 Inteligência Artificial

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

A Symbotic é uma empresa de automação industrial que fornece uma plataforma de automação de armazéns de ponta a ponta, movida por inteligência artificial, combinando robôs móveis autônomos, visão e sensoriamento avançados e software de orquestração para modernizar as cadeias de suprimento. Seu sistema integra hardware e software inteligente para aumentar a capacidade de processamento, precisão e densidade de armazenamento para clientes de varejo, supermercados, bens de consumo embalados (CPG) e atacado, solucionando restrições de mão de obra e ineficiências operacionais em operações de distribuição e atendimento.

Descrição

• Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM. • Manage and triage the disposition of all site network tickets within Jira and create “Top-List” focal points while ensuring prioritization & resolution. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Perform post-resolution follow-ups to help requests & update tickets with updates and status. • Perform ongoing activities such as monitoring the site infrastructure & overall health. • Identify and learn appropriate software and hardware used and supported by the organization. • Provide on-call support coverage for customers; while providing strong service orientation communication for both internal and external customers. • Ability to develop organized timelines based off chat transcripts and group calls. • Experience with application and hardware support either in the office or in the field or both. • Travel requirement 10 %.

🎯 Requisitos

• Associate degree; or bachelor's degree preferred • Bring a minimum of 2 years' experience in trouble shooting & customer service environment • Experience working with an enterprise level ticketing system e.g. JIRA • Knowledge of Active Directory concepts • Solid core competencies using Microsoft Office • Knowledge of using SQL with ability to create and/or modify SQL scripts • Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills • Knowledge of command line and environment variables (Linux++) • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc. • Knowledge of VMWare or other server/desktop virtualization platforms and management • Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics

🏖️ Benefícios

• Medical • Dental • Vision • Disability • 401K • PTO