Technical Support Representative – Tier I

🕒 Julho 29

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

💵 $17 - $18 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Uniguest

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1986

☁️ SaaS

🏢 Corporativo

🏨 Hospitalidade

💰 $190.000.000 Debt Financing - Uniguest em 2021-06

SaaS • Enterprise • Hospitality

A Uniguest é uma fornecedora de tecnologias e plataformas de engajamento digital seguras. A empresa oferece uma Plataforma de Engajamento Digital composta por sinalização digital, IPTV/TV para hotéis, vídeo corporativo, hardware gerenciado e aplicativos de usuários para distribuir conteúdo conectado e envolver audiências em locais como hotéis, empresas, instituições de ensino e espaços públicos. A Uniguest também reúne várias soluções AV profissionais e especializadas no mercado (Tripleplay, Onelan, MediaStar, Otrum, eStream, Touchtown, Sagely, Janus, Volara, Eversound, Bunch, UCView) para oferecer softwares e hardwares integrados para comunicações internas e voltadas para os clientes.

Descrição

• Deliver friendly, professional technical support via phone and remote tools • Troubleshoot Windows PCs, networking issues, and Uniguest software • Diagnose technical problems and guide customers to successful resolutions • Collaborate with teammates to resolve complex issues and share knowledge • Create a positive customer experience with every interaction

🎯 Requisitos

• Experience troubleshooting Windows PCs, common hardware issues, and printer functionality. • Working knowledge of networking concepts, including routers, switches, IP addressing, wired and wireless connectivity, and network printers. • Strong verbal and written communication skills with the ability to explain technical concepts to users of all experience levels. • Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. • Self-motivated with the ability to work independently while collaborating effectively with a remote team. • A curiosity for technology and a willingness to quickly learn new products, systems, and tools. • Experience using CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, and Microsoft Office. • Experience with Linux is a plus but not required. • High school diploma or equivalent required. • Associate degree in Information Technology or a related field is a plus. • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred. • Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader.

🏖️ Benefícios

• Medical, Dental and Vision Insurance Plan options. • Pet Insurance Plan. • 401k Plan with Employer Match. • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. • Employee Assistance Program (EAP). • Employee Referral Bonus Program. • Career development and potential for advancement opportunities. • Performance bonuses. • Employee Recognition Rewards Program.