IT Support, Desktop Support Technician

🕒 Julho 28

🐊 Florida, Illinois, +13 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $55.000 - $65.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Kraft & Kennedy, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1988

💼 Consultoria

⚖️ Jurídico

🔒 Cibersegurança

Consulting • Legal • Cybersecurity

Kraft & Kennedy, Inc. é uma empresa de serviços gerenciados de TI e cibersegurança que oferece operações de rede 24/7/365, operações de segurança e consultoria estratégica de TI para escritórios de advocacia, empresas financeiras, departamentos jurídicos corporativos, corporações e organizações sem fins lucrativos. Eles oferecem serviços gerenciados, incluindo soluções de conteúdo corporativo e de mensagens, migrações para Microsoft 365 e Teams, gerenciamento de endpoints e desktops, conformidade e resposta a incidentes, estratégia de TI e gerenciamento de projetos, e colaboração em nuvem com foco nas indústrias legais e reguladas.

Descrição

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. • Provide on site assistance to clients on an as needed basis. • Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. • Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. • Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. • Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. • Provide regional local on-site client support, as necessary.

🎯 Requisitos

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. • Strong customer service and communication skills. • Very organized and detail oriented, with a high degree of accuracy and follow up. • Strong problem solving and technical troubleshooting skills. • Experience supporting environments with Windows Server and Exchange infrastructure is preferred. • Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory. • Some combined industry experience with Windows desktops. • Virtualization and storage experience strongly preferred. • MCSE and/or related technical certifications are strongly preferred.

🏖️ Benefícios

• Family oriented team environment with strong emphasis on work life balance • Medical, dental, HSA, life and long-term disability insurance • 401k with company match • Phone reimbursement • Holidays/vacation/sick days • Training on the latest technologies