Technical Support Engineer

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🕒 Julho 28

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Metrc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

📦 Logística

🏥 Saúde

💰 Venture Round em 2018-10

Consulting • Logistics • Healthcare

A Metrc é uma empresa especializada em tecnologia de rastreamento para a indústria de cannabis, proporcionando visibilidade de ponta a ponta na cadeia de suprimentos. Estabelecida no Colorado em 2011, a Metrc foi pioneira em uma solução que combina software avançado, tecnologia RFID e um banco de dados seguro para rastrear a cannabis desde a semente até a venda. A Metrc fornece ferramentas para otimizar a conformidade, apoiar a contabilidade de receita tributária e garantir mercados regulados. Além disso, oferece suporte e treinamento para garantir o uso eficaz de sua plataforma. A empresa faz parcerias com diversos estados e regiões dos Estados Unidos, incluindo Califórnia, Virgínia e Colorado, para implementar suas soluções de cadeia de suprimentos.

Descrição

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes. • Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible. • Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution. • Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution. • Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools. • Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve. • Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process. • Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.

🎯 Requisitos

• 2–4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role. • Experience working with or supporting .NET (C#) and/or Node.js applications. • Comfortable reading application code, debugging system behavior, and writing scripts or lightweight tooling as part of daily work. • Working knowledge of SQL, RESTful APIs, and tools like Postman or curl for debugging and validation. • Familiarity with scripting or programming languages such as C#, JavaScript/TypeScript, PowerShell, Python, or Bash. • Solid understanding of web applications, system integrations, and general troubleshooting across distributed environments. • Exposure to modern development workflows such as Git, CI/CD, Docker, or Kubernetes is a plus. • Strong communicator who can translate technical findings for both technical and non-technical audiences. • A builder’s mentality — defaults to improving, automating, and simplifying technical processes where possible.

🏖️ Benefícios

• Remote position • Professional development opportunities • Competitive salary • Flexible work arrangements