Technical Support Engineer

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🕒 Julho 28

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NetBird

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🔒 Cibersegurança

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

O NetBird é uma plataforma de acesso seguro que substitui VPNs tradicionais por uma solução de Acesso à Rede Zero Trust (ZTNA) baseada em identidade. Ela oferece conectividade criptografada peer-to-peer baseada em WireGuard®, integração contínua com SSO e MFA, verificações dinâmicas de postura de dispositivos, gerenciamento centralizado de rede, registro detalhado de atividades e suporta tanto um serviço em nuvem quanto uma distribuição permissiva self-hosted de código aberto. O NetBird tem como público-alvo equipes de TI e engenharia para simplificar o acesso remoto seguro, conectividade de nuvem híbrida e de borda, e segmentação de rede granular com privilégios mínimos.

Descrição

• Provide technical assistance to our growing user base. • Work directly with customers to help them deploy and troubleshoot NetBird’s platform. • Collaborate with our Engineering and Product teams to identify improvements. • Become an expert in the use of the NetBird product and its features. • Provide technical support to customers, resolving issues and answering questions. • Update and create documentation around the product. • Partner with our sales and engineering team to ensure customers’ needs are met effectively. • Participate in team discussions to improve support processes and share insights with the broader team. • Advocate for product improvements and contribute to the team's continuous development.

🎯 Requisitos

• 3+ years of experience in a technical support role, ideally within a SaaS or network security company. • Strong knowledge of networking concepts, including protocols and routing. • Excellent written and verbal communication skills for email, chat, and async discussions. • A proactive attitude and the ability to think on your feet while solving complex customer issues. • Hands-on experience with VPN technologies or zero-trust networking (Nice-to-Have). • Familiarity with NetBird or similar open-source platforms (Nice-to-Have). • Experience developing in Go (Nice-to-Have). • Experience in cloud environments (Nice-to-Have). • Contributions to open-source projects (Nice-to-Have).

🏖️ Benefícios

• Comprehensive compensation package: Receive a competitive base salary and equity incentives. • Hybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely. • Diverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results. • High level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work. • Growth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.