Senior Manager, Solutions Engineer – FSI

🕒 Setembro 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

🤖 Inteligência Artificial

🏥 Saúde

💰 $230.000.000 Series D em 2021-08

B2B • Artificial Intelligence • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Report to the Sr. Director of Solutions Engineering, Americas • Lead, coach, and mentor a team of solution engineers • Build a culture of continuous learning, accountability, and customer obsession • Drive scalable pre-sales motions across a high-volume FSI segment • Develop repeatable methodologies and best practices • Recruit, hire, and onboard solution engineering talent • Partner with Sales, Account Executives, and Customer Success on pipeline strategy, account coverage, and customer outcomes • Collaborate with Product and Engineering on customer feedback, roadmap priorities, feature requests, and support escalations • Work with Professional Services on pre-sales-to-implementation handoffs and value realization • Define and manage team KPIs, forecast accuracy, and performance metrics • Participate in forecast calls and provide visibility into technical deal status • Surface risks and develop mitigation strategies with Sales • Develop trust with client leadership, remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty

🎯 Requisitos

• 7+ years of experience in Solution Engineering / Pre-Sales • At least 3–5+ years in people management leading teams • Deep domain expertise in Financial Services & Insurance (FSI) • Proven success navigating complex enterprise deals, procurement cycles, and regulatory standards such as PCI-DSS, SOC 2, FINRA, and HIPAA • Hands-on experience with AI-powered SaaS solutions • Experience applying AI in customer experience, contact center, or adjacent domains is a strong plus • Proven ability to lead and develop teams at scale • Track record of building high-performing cultures and repeatable sales engineering processes • Strong technical acumen • Ability to engage credibly with technical buyers and translate complex concepts for non-technical audiences • Experience in the Contact Center, CCaaS, or CX technology space preferred • Consulting mindset focused on customer outcomes • Excellent communication and executive presence • Comfortable navigating C-level conversations and managing escalations • Cross-functional collaboration in a fast-paced, high-growth environment • Passion for coaching others and helping customers solve complex problems with innovative technology

🏖️ Benefícios

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Long term incentives in the form of equity • Short term incentives of either bonus or commission • Inclusive and diverse work environment • AI-assisted interview process with consent requested before recording

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