Senior Partner Solutions Engineer

🕒 Abril 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $205.000 - $245.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

💰 $230.000.000 Series D em 2021-08

B2B • AI • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. • Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. • Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. • Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. • Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design. • Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem. • Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. • Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. • Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. • Ability to travel approximately 35-50% of the time across the US and Canada as required.

🎯 Requisitos

• 12+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector. • Solid experience working with TSB/TSD, Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a channel-centric GTM approach within the US markets. • Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities. • Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers. • Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs (e.g., OpenAI, Google, AWS) for Contact Center and Customer Experience Automation use cases. • Excellent communication, presentation, and whiteboard session skills with an ability to clearly articulate complex technical ideas to highly skilled and experienced Partner audiences. • Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.

🏖️ Benefícios

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Talkdesk offers 14 paid holidays each year. • Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.