Senior Solutions Engineer – Healthcare & Life Sciences

🕒 Maio 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $157.000 - $235.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

💰 $230.000.000 Series D em 2021-08

B2B • AI • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Conducts research for meetings with prospects to understand their business environment. • Carries out discovery conversations with customers to understand their needs. • Specifies appropriate solution(s) for customer needs and requirements. • Designs and delivers presentations to customers, showing Talkdesk’s capabilities. • Generates value statements illustrating the financial value of a Talkdesk solution. • Assists with scoping SOWs for customer implementations as needed. • Manages customer pilots and POCs. • Responds to functional and technical RFI/RFP requirements. • Collaborates closely with product management and engineering teams. • Assists with marketing and demand generation events as necessary.

🎯 Requisitos

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience. • 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers. • Ability to command the attention in a room delivering compelling presentations. • Good problem-solving skills, meeting business requirements with technical solutions. • Ability to communicate complex technical concepts to technical and non-technical audiences. • Excellent presentation and communication skills. • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence, UCaaS, CCaaS software is a plus. • Knowledge in web/scripting technologies is a plus.

🏖️ Benefícios

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • Retirement Benefits: 401(k) plan • Paid Time Off: uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees. • Paid Holidays: 14 paid holidays each year. • Paid Sick Leave: uncapped paid time off for exempt employees.