Senior Solutions Engineer – Healthcare & Life Sciences

🕒 Junho 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $157.000 - $235.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

🤖 Inteligência Artificial

🏥 Saúde

💰 $230.000.000 Series D em 2021-08

B2B • Artificial Intelligence • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. • Assists with marketing and demand generation events as necessary.

🎯 Requisitos

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience. • 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. • Ability to command the attention in a room by delivering compelling presentations and demonstrations. • Good problem solving skills, including the ability to meet a business requirement with a technical solution. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. • Knowledge of UCaaS, CCaaS software is a plus. • Knowledge in web / scripting technologies is a plus

🏖️ Benefícios

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • Retirement Benefits: 401(k) plan • Paid Time Off: uncapped paid time off program for exempt employees and accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Paid Holidays: 14 paid holidays each year. • Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.