Associate Account Manager

🕒 Julho 28

🗽 New York – Remoto

🗽 New York – Remote

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍💼 Executivo de Contas

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Talkspace

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

💼 Consultoria

🏥 Saúde

🛍️ Comércio Eletrônico

Consulting • Healthcare • eCommerce

A Talkspace é um provedor líder em saúde mental virtual, oferecendo acesso conveniente a terapias de alta qualidade, baseadas em evidências, psiquiatria e suporte auto-orientado. A rede da Talkspace com mais de 5.000 profissionais licenciados inclui terapeutas e provedores psiquiátricos com conhecimento especializado em mais de 150 condições e abordagens de tratamento. Fundada em 2012, a Talkspace foi pioneira na terapia baseada em mensagens, atendendo ao desejo não realizado de muitas pessoas de enviar mensagens de texto com um terapeuta, a qualquer momento, de qualquer lugar. Crescemos para nos tornar um destino único para cuidados de saúde mental abrangentes, incluindo terapia especializada para indivíduos, casais e adolescentes, psiquiatria e gerenciamento de medicação, além de ferramentas e recursos auto-orientados. Todos os cuidados são realizados através da nossa plataforma web e móvel totalmente criptografada, que atende aos requisitos regulatórios da HIPAA e das normativas federais e estaduais. Mais de 130 milhões de pessoas têm acesso à Talkspace através de seus planos de saúde pelo custo de um copay ou gratuitamente, por meio de seus empregadores, faculdades ou universidades, distritos escolares ou agências governamentais. Tornar o suporte de saúde mental de alta qualidade acessível a todos é a missão da Talkspace, e estamos apenas começando.

Descrição

• Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention. • Serve as the main point of contact for existing accounts, providing exceptional service and support to meet their needs. • Regularly engage with clients to understand their evolving business needs and mental health goals. • Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner engagement and resolution. • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. • Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features. • Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities. • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.

🎯 Requisitos

• 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts. • Experience in B2B2C mental health-related industries is highly preferred. • Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives. • Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously. • Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making. • Results-oriented with a passion for delivering value to clients and driving business growth. • Proactive, self-motivated, and able to work independently in a fast-paced environment. • Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for those we serve.

🏖️ Benefícios

• Comprehensive Medical, Dental and Vision plans coverage • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!