Principal Site Reliability Engineer

🕒 Setembro 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $185.000 / ano

⏰ Tempo Integral

🔴 Especialista

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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Tandem Diabetes Care

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🏭 Manufatura

🔧 Hardware

Healthcare • Manufacturing • Hardware

A Tandem Diabetes Care é uma empresa de dispositivos médicos que projeta e fabrica bombas de insulina e sistemas automatizados de entrega de insulina, alimentados por seu algoritmo preditivo Control-IQ+. Seus produtos, incluindo o t:slim X2 e o Tandem Mobi, integram-se a monitores contínuos de glicose e smartphones compatíveis, suportam atualizações remotas de software e são acompanhados por aplicativos baseados em nuvem e em dispositivos móveis, além de treinamento e suporte 24 horas por dia, 7 dias por semana, para ajudar as pessoas a gerenciar a terapia de insulina.

Descrição

• Lead day-to-day production support, including intake, triage, prioritization, escalation, queue health, and change execution • Establish consistent support practices across a distributed team, including shift handoffs, ticket quality standards, and ownership of open issues • Lead incident management end-to-end, including incident command, stakeholder communication, and blameless postmortems with corrective actions tracked to closure • Coordinate production security incident response with Security teams • Own on-call strategy, rotation design, escalation paths, alert tuning, and tooling such as PagerDuty and New Relic • Serve as a senior escalation tier for high-severity incidents • Build runbooks for common failure modes and first-line resolution • Define and own SLIs and SLOs for critical services • Reduce MTTD and MTTR through instrumentation, alerting, diagnostics, and automation • Convert recurring support burden into permanent fixes, automation, or documentation • Maintain technology currency and lifecycle management for cloud services, Kubernetes clusters, operating systems, runtimes, and infrastructure components • Own business continuity and disaster recovery readiness, including backup and recovery strategies, recovery testing, failover capabilities, recovery runbooks, and RTO/RPO objectives • Lead infrastructure automation with Terraform • Eliminate toil through automation • Add reliability guardrails to CI/CD pipelines, including automated rollback, change-risk checks, and progressive delivery • Maintain production systems in accordance with regulatory and compliance requirements • Maintain business continuity and disaster recovery documentation and audit evidence • Partner with Security, Quality, and Compliance teams on audits, compliance, and remediation • Grow SRE and DevOps engineers through pairing, design and code review, and incident debriefs • Foster open communication among junior and contract engineers • Communicate documentation-first across distributed, multi-time-zone teams • Partner with software engineering, QA, and architecture to embed reliability into the development lifecycle • Inform capacity planning and scaling strategy with the Test team • Introduce proactive resilience testing such as game days • Align business continuity and disaster recovery capabilities with application requirements • Support cloud cost optimization through rightsizing, reserved capacity, and observability spend governance • Ensure work complies with company policies and applicable Privacy/HIPAA, regulatory, legal, and safety requirements

🎯 Requisitos

• Demonstrated experience leading production support and incident management for production systems, including incident command during high-severity events • Strong grounding in SRE principles, including SLIs/SLOs, blameless postmortems, toil reduction, and reliability engineering • Demonstrated experience owning on-call strategy, including rotation design, alert tuning, and escalation • Expertise with Terraform or comparable IaC at scale, including module design, state management, and policy-as-code guardrails • Hands-on experience building CI/CD pipelines with reliability guardrails using GitHub Actions, Octopus Deploy, or Azure DevOps • Deep experience with at least one major cloud platform: AWS, Azure, or GCP • Experience with Docker and Kubernetes • Working knowledge of observability tooling such as Prometheus, Grafana, Datadog, CloudWatch, and ELK/OpenSearch • Experience designing and testing disaster recovery, including backup/restore, failover, and RTO/RPO validation • Working knowledge of cloud security and compliance practices, including IAM, network segmentation, encryption, vulnerability and patch management, and cloud cost optimization • Proficiency in at least one scripting or programming language such as Python, Go, or Bash • Experience in FDA and ISO regulated industries and agile methodologies preferred • B.S. in Computer Science or equivalent combination of education and applicable job experience, including technical school training and certifications in networks, servers, and cloud infrastructure; demonstrated production experience weighs more heavily than degree • Relevant cloud certifications such as AWS/Azure/GCP Professional or Architect level preferred • 10+ years in Site Reliability Engineering, DevOps, or infrastructure engineering • 2+ years mentoring or technically leading other engineers, including remote, offshore, or contracted partner engineers • Must be within the United States • Successful completion of pre-employment drug test and background check • Compliance with applicable company, Privacy/HIPAA, regulatory, legal, and safety requirements

🏖️ Benefícios

• Medical, dental, and vision benefits available the first day • Health savings accounts • Flexible savings accounts • 11 paid holidays per year • Minimum of 20 days of paid time off, with accrual starting on day 1 • 401(k) plan with company match • Employee Stock Purchase plan • Equipment provided • Virtual training • Bonus and competitive compensation package • Joy-focused workplace supporting well-being, achievement, growth, fun, and camaraderie