Lead Partner Success Specialist

🕒 Maio 12

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Teaching Strategies, LLC

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1988

📚 Educação

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Teaching Strategies, LLC é um fornecedor de um ecossistema de educação infantil conectado, que combina currículos baseados em pesquisa, avaliação baseada em observação, ferramentas de engajamento familiar, desenvolvimento profissional e gestão de sala de aula/centro. Sua plataforma (incluindo produtos como The Creative Curriculum, GOLD/GOLDFinch, ReadyRosie, Tadpoles e SmartTeach) atende programas Head Start, pré-escolas até o 3º ano, creches familiares e particulares, além de administradores, para melhorar a eficácia dos professores, retenção e resultados das crianças. A empresa oferece ferramentas digitais, conteúdo, relatórios de dados e serviços para apoiar a instrução, conformidade e administração de programas em milhares de salas de aula e programas ao redor do mundo.

Descrição

• Manage implementation and onboarding of all new and renewing partners • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers. • Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines

🎯 Requisitos

• Bilingual (English/Spanish) preferred but not required • Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC) • Experience with Teaching Strategies products and services highly preferred • Strong knowledge of early childhood education content and pedagogy preferred • 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success • Bachelor's Degree in education or other related areas required • Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management). • Experience with Salesforce, ChurnZero or another CRM solution is highly desired • Superior organizational capabilities and time management skills are a must • Must have proven track record and capabilities for delivering excellent customer experiences • Must have strong analytical, problem solving and troubleshooting skills • Excellent written and verbal communication skills • Effective organizational skills • Effective presentation skills

🏖️ Benefícios

• Competitive compensation package • Employee Equity Appreciation Program • Health and wellness insurance benefits • 401k with employer match • Flexible work environment • Unlimited paid time off (which includes paid holidays and Winter Break) • Paid parental leave • Tuition assistance, professional development, and opportunities for career growth • Best in class technology equipment for every employee • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field