Application Support Analyst, SQL Server, Jira, Windows OS

🕒 Julho 15

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Teamified

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2021

💼 Consultoria

👥 RH Tech

🎯 Recrutamento

Consulting • HR Tech • Recruitment

A Teamified é uma líder global em soluções de talentos, especializada em conectar empresas a talentos offshore. Oferece uma plataforma abrangente que simplifica o processo de contratação ao proporcionar acesso a uma ampla gama de profissionais qualificados de diversos setores. Com foco em segurança de dados e uma abordagem centrada nas pessoas, a Teamified busca reduzir o tempo e os custos de contratação, garantindo alto nível de aderência entre talentos e organizações.

Descrição

• Provide user and implementation support to customers, partners or staff to facilitate better operation of the client's products. • Make sure customer support flows smoothly and turnaround time per issue is kept to a minimum • Identify urgent and priority support, and escalate appropriately as/when required • Provide prompt and professional response of user bug or support • Establish and maintain good communication with clients to evaluate reported issues or provide training sessions • Create and record user training videos • Run group or individual training sessions to a high professional level. • Document user documentation, the knowledge Bases, and user help. • Document and time log all work • Log and manage incoming support requests. • Research and identify issues reported by customers, providing training as needed • To communicate clearly and effectively to the developers to gain understanding of the solution to be applied to the support request should it involve development • Install or upgrade systems or fixes as required • Assist with version release testing and documentation • Create video help documentation on all new features of NG with each version release • Report on weekly support statistics and trends

🎯 Requisitos

• High attention to detail, capable to extract key information from the Customer regarding their reported issues • Strong and effective inter-personal communication skills, both verbal and written, and the ability to interact professionally with a diverse group of clients and staff. • System analysis • User Training and user documentation development. • Detailed understanding of the client's solution, code structure, operations and settings. • Ability to multi-task and stay organized in a dynamic work environment. • Encourage a positive “Can Do” attitude. • Ability to "think outside the box". • Capable of taking ownership of tasks at hand and delivering solutions without management. • Skilled knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases and writing program documentation. • Database design and coding • Ability to learn new programming languages. • Good customer communication with a friendly attitude • Proficient with SQL server, Jira, Windows OS and MS Offices

🏖️ Benefícios

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Health insurance • Leave Benefits • 13th month Pay