Enterprise Account Manager

🕒 Ontem

🦌 Connecticut, Maine, +3 estados a mais – Remoto

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote ⚓ Rhode Island – Remote

💵 $100.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Tempus AI

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

🏥 Saúde

🧬 Biotecnologia

🤖 Inteligência Artificial

Healthcare • Biotechnology • Artificial Intelligence

A Tempus AI é uma empresa de tecnologia avançada em saúde que se especializa em medicina de precisão através do uso de IA e perfil genômico. A empresa oferece soluções inovadoras em diversos campos médicos, incluindo oncologia, cardiologia, neurologia e psiquiatria. A Tempus permite que os profissionais de saúde tomem decisões informadas sobre tratamentos integrando dados do mundo real, pareamento de ensaios clínicos e testes algorítmicos para melhorar os resultados dos pacientes e acelerar o desenvolvimento de medicamentos.

Descrição

• Manage, monitor, and execute account management within existing institutional client accounts to drive sustainable growth and revenue • Drive user engagement and adoption, workflow revisions, integration build-out, training, operational efficiencies, and clinical efficiencies • Collaborate with institutional clients on voice of customer feedback for the CARE solution's IT and Software Development teams • Collaborate with Marketing on KOLs, clinical research, testimonials, and marketing outreach • Ensure clients have a strong, layered, and trouble-free experience with Ambry products and services • Communicate relevant product updates and new products or services to customers in partnership with ESEs and/or AEs • Establish CARE Steering Committees and monthly and quarterly client business reviews • Drive growth in institutional client revenue, sites, and compliance • Oversee customer adoption, training, and development of best practices • Deliver complex sales offerings and track and measure solution value • Partner with internal colleagues to ensure aligned customer engagement and effective support • Identify upsell and expansion opportunities while exceeding renewal and retention metrics • Liaise proactively with customers, build trust, and maintain rapport • Drive renewals by identifying customer pain points and coordinating internal resolution • Encourage customer advocacy through NPS surveys, reviews, case studies, testimonials, and referrals • Ensure complete post-sale customer success and satisfaction as a trusted advisor and business partner • Lead client governance and build relationships with operational leaders, executives, and C-suite stakeholders

🎯 Requisitos

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs • 3–5 years of experience in sales, project management, software sales, or Healthcare IT within health systems, IDNs, and regional laboratory markets • Strong communication, leadership, executive presence, and interpersonal skills • Aptitude for building relationships with professionals at all organizational levels • Excellent organizational and resource management competencies • Health system navigation and strategic agility • Innovation management • Problem-solving and negotiation abilities • BS/BA in business administration, sales, or a relevant field • Must reside within the territory covering PA, NJ, through NY and New England

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • FSA • Paid sick leave • Generous paid time off (PTO) program • 401(k) plan • Disability accommodation support • Equal opportunity employment • Second chance employment consideration