ServiceNow Implementation Specialist

🕒 Setembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $76.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of LMI

LMI

1001 - 5000 funcionários

Fundada em 1961

📦 Logística

🏥 Saúde

🎖️ Defesa

Logistics • Healthcare • Defense

A LMI é uma empresa visionária que se concentra em reinventar o caminho do insight à ação por meio de soluções inovadoras em diversos setores, incluindo IA aplicada e saúde digital. Eles fornecem análises avançadas, suporte de engenharia e otimização de desempenho nos mercados de defesa, saúde e civil, com um forte compromisso em aprimorar a eficácia da missão para clientes governamentais. Com foco na colaboração e pesquisa, a LMI visa promover mudanças positivas por meio de suas diversas capacidades e parcerias.

Descrição

• Deliver the full implementation life cycle to support deployment of ServiceNow modules into complex client environments • Work with Agile teams and methodologies in a virtual environment • Develop an understanding of customers’ ServiceNow business needs • Coordinate with client stakeholders to understand mission needs and implement requirements in ServiceNow • Provide technical expertise on technical questions related to assigned ServiceNow implementations • Deliver in-progress and final capability demonstrations to client stakeholders • Implement ServiceNow modules for multiple customers • Implement configurations and customizations for multiple customers • Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals

🎯 Requisitos

• Undergraduate degree required • Six (6) or more years’ work experience • Four (4) or more years’ experience in configuration and implementation of the ServiceNow platform or applications • Demonstrated experience implementing and deploying ServiceNow modules using Agile DevSecOps techniques in a client environment • Demonstrated experience with ServiceNow platform capabilities in a client environment • Demonstrated experience with ServiceNow Business Rules and scripting aspects of the ServiceNow Platform • Experience in ServiceNow application implementation and deployment • Some travel may be required within CONUS only • Experience implementing ServiceNow within a Human Centered Design framework • Demonstrated experience configuring and customizing ServiceNow Service Portal pages and widgets • Demonstrated experience configuring and customizing ServiceNow Workspaces • Demonstrated experience implementing ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), or Integrated Risk Management • Demonstrated experience implementing ServiceNow modules for US Federal Government clients • ServiceNow Certified System Administrator certification desired • ServiceNow Certified Implementation Specialist - CSM certification desired • Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred

🏖️ Benefícios

• Equal employment opportunities • Disability assistance with the application process • Potential travel within CONUS only

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🗣️🇺🇸🇬🇧 Inglês obrigatório