Regional Director

🕒 Setembro 9

🌲 North Carolina – Remoto

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⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 15%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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TheKey

10.000+ funcionários

Fundada em 2002

💼 Consultoria

🍽️ Alimentos e Bebidas

🏨 Hospitalidade

Consulting • Food & Beverage • Hospitality

TheKey é o maior e mais confiável provedor de cuidados domiciliares, especializado em serviços de cuidados personalizados. Com mais de 21 anos de experiência, a TheKey oferece diversos serviços, incluindo cuidados domiciliares, cuidados de memória, gestão de cuidados geriátricos e cuidados especializados para condições como Alzheimer, Parkinson e outras. Eles se concentram em fornecer cuidados de alta qualidade que permitem que adultos mais velhos vivam com segurança e conforto em casa, apoiados por cuidadores bem treinados e uma equipe de cuidados dedicada. A empresa está comprometida em transformar os cuidados domiciliares por meio de um modelo voltado para o ser humano e impulsionado pela tecnologia, garantindo que tanto cuidadores quanto clientes recebam o melhor suporte possível.

Descrição

• Oversee smooth operations, company goals, growth, and employee and client satisfaction across a defined geographic region • Build expertise across client management, caregiver recruitment and development, staffing operations, human resources, client acquisition, lead intake, client care management, and referral marketing • Oversee efficient, effective, and high-quality service delivery • Manage a team of General Managers • Build relationships with key partners to increase brand awareness and generate new clients • Improve client satisfaction and retention through process oversight, visits, reassessments, family and POA communications, and client interaction • Oversee regional day-to-day operations, including facilities issues, emergencies, office space, and property manager liaison • Maintain process and documentation integrity and conduct periodic audits • Work with the Executive Team to develop strategic plans, roadmaps, and goals • Ensure locations achieve goals for client acquisition, referral marketing, lead conversion, retention, margins, and caregiver recruitment and retention • Recruit, train, develop, evaluate, mentor, and retain regional team members • Analyze competitors and local industry professionals and identify high-potential talent • Provide on-call and after-hours support as needed

🎯 Requisitos

• Bachelor’s Degree from an accredited university is desired; relevant professional experience may substitute • Five to 10 years experience in operations, preferably in health care, elder care, social work, or related industry • Strong people management experience • Excellent customer service and supervisory skills • Computer proficiency and ability to document timely and accurate notes in systems related to client visits • Current driver’s license and proof of insurance • Ability to travel approximately 25% of the time • Ability to lift and carry up to 15-20 pounds • Ability to sit, stand and walk for prolonged periods of time throughout the workday • Emotional intelligence, leadership presence, managerial courage, accountability, relationship-building, communication, organizational agility, compassion, and ability to navigate stressors and challenges

🏖️ Benefícios

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance • Training, resources, and support to deliver an exceptional care experience

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